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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Ravi, at this point you escalate the issue upwards to someone who can analyse the crash logs and eventually get devops on board.
Let’s get a little more proactive in this.
Another frustrated parent!
Shocking that this is taking so long to resolve!!
Teenagers wanted to move to PlayStation anyway…maybe they’re right.
I am also having the same issue. My son does online school and we use the Microsoft family app to monitor him. He is often home alone so we need to be able to see what he is doing online. This is crucial to keep him in track. I need to be able to monitor him from my phone while at work to make sure he is logged and and working. Please report this to the technical team as it has only been in the last 3 days or so.
These is the reply from the app feed back
Thank you for sending Microsoft feedback. Your input is valuable to us and helps improve our products.
As per our Engineering Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority and we should be providing a fix soon.
We are in the process of rolling out an updated version of the app. Meanwhile, if you continue to have an issue, please uninstall and reinstall the app. We highly suggest upgrading to the latest version once it is available
Again, thank you for sending this feedback! We truly appreciate it. This really help us a lot in identifying issues like this for us to make continuous improvement.
Thank you.
Microsoft Family Safety Team