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Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey everyone, good news! An update is now available which resolves this issue, with the new app version implementing the fix being 1.24.3. Please update to the newest version and see if the issue is resolved.
Based on some user experience, if you do not get the update offered you may have to uninstall the app first, then reinstall to get the new version.
Two users here, IOS 16.3.1 on one phone and 16.4.1 on another. Starting this morning, it crashed and will only open and then close itself again one to three seconds later. Really? Factory Reset? Basically you are just throwing out garbage ideas that will cause users hours and hours of work for something that *may*, but is not likely to, solve any problems. That is disgraceful. Do you have any basis to believe that anything in a system restart will solve the actual issue?
Agreed. The app is definitely broken and it’s most likely tied to the authentication process that Microsoft is using from the iOS app and how the service response calls to the app are the crashing point. I can see the app fully authenticate, custom fields populate, data and statistics are up for a brief second, but a last step is closing the app, rendering it to ally useless. Hope MS fixes it soon..
Workaround is the web based portal. The app is useless till a developer replicates with a debugger monitoring the app.
JSeymour
InfoSec is a small world
Recently updated to new iOS and Microsoft family app keeps crashing. Have restart phone multiple times and uninstall and reinstalled app several times. Before the iOS update, app was giving errors on the notification page. Had to keep hitting refresh button and it would finally connect to Microsoft.
I restart app property off/on background work i configured application work.
In polish: W ustawieniach telefonu włączyłem i wyłączyłem aktywność aplikacji w tle i aplikacja ruszyła. Prawdopodobnie serwis utracił uprawnienia po aktualizacji i to z automatu go zamykało. Ręczna zmiana wymuszenia wyłączenia pracy w tle i włączenia pracy w tle - zadziałała i aplikacja ruszyła.
Yeah this workaround seems to work sometimes. But this bug should definitely be fixed.