PowerPoint automatically closes when laptop goes into sleep in windows 11

Anonymous
2021-12-14T08:17:53+00:00

Hi,

I have recently upgraded my windows system from windows 10 to windows 11.

Though most of the function are working properly, however PowerPoint has been has been having issue.

Whenever the laptop is put/goes on sleep mode with programs like PowerPoint still running and file being open, then when the laptop is switched back on, the PowerPoint automatically closes or shuts down when laptop goes into sleep.

It is taking lot of time to redo the ppts again as text and other changes are lost if unsaved.

Kindly help resolve this issue.

regards

Arun

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2022-02-17T15:40:28+00:00

    Microsoft is well aware of the problem and are working on it.

    The problem seems to be caused by an interaction between PowerPoint and McAfee's antivirus software.

    Several users have reported that if they remove McAfee, the problem disappears. They can then install other antivirus software and the problem doesn't return.

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  2. Anonymous
    2022-01-16T04:12:15+00:00

    I am moving to Google slide too. MS is not responsive!

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  3. Anonymous
    2022-01-12T14:44:59+00:00

    In the meantime (as we all act as beta testers of Windows 11 for Microsoft), in power settings, extend your sleep time to a couple of hours when plugged in, and then save your work at reasonable intervals. To save a little power, it probably does not hurt for your screen to turn off more frequently.

    You may get a prompt that warns you that the screen time and sleep time are different, but who cares?

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  4. Anonymous
    2022-02-18T11:14:33+00:00

    I am curious about this. Did you uninstall Macafee completely? Because it tries very hard to hang on and get you to resubscribe. So, I wonder if that might make a difference.

    Right click on the app and select uninstall. In the settings, search for "startup apps" and check to see if Macafee is there. Turn it off if it is.

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  5. Anonymous
    2021-12-15T00:03:57+00:00

    Hello Arun Kumar Rao!

    Welcome to Microsoft Office Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    I understand that you have concerns with your PowerPoint applications that closes every time you open your laptop from sleep mode. Let's us check on this together and sort this out. Rest assured, we will do anything that we can to assist you with your concern.

    If I got your concern correctly, it seems to be that the PowerPoint crashes every time you open your laptop from sleep mode. If that's the case then we will need to determine what's causing this application to close, it might be that this is caused of an outdated version that results into incompatibility with your Windows 11. For me to better assist you, I would like to ask a few questions;

    1. What is the version name of your Office 365, is it Microsoft 365 Family/Personal or Business?
    2. Is this happening to other Office applications like Word or Excel?
    3. With your PowerPoint file, do you have any media graphics like a too much photos or videos?
    4. Where do you usually save the file?

    To narrow down the issue, you may try checking for updates on your Office program and see if the issue still occur on new updates. Please check this article here for updates. **** Install Office updates (microsoft.com)

    I look forward to your response.

    Sincerely,

    ReynaldoB

    Consumer M365 Forum Moderator

    Microsoft Community

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