OneNote Error E000006B blg57

Anonymous
2021-09-06T00:25:30+00:00

Hi for the last 48 hours i have been getting this error in OneNote. i have the latest updates of software installed for both my mac and onenote on mac.

E000006B blg57

Any help would be very appreciated as its affecting my work, im a teacher and use this a digital workbook for my classes.

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2021-09-08T03:47:19+00:00

Just got this as part of my support case, looks like it should be OK now.

There was service degradation: OP283538

More info: Impact was specific to all versions of Microsoft OneNote excluding OneNote 2016 and web client. Windows 10 desktop client, iOS and Android mobile app versions were all impacted.

Final status: We've confirmed that a recent deployment intended to provide optimizations for service stability inadvertently introduced a regression in service logic, resulting in impact. We've reverted the affecting change and confirmed that impact is mitigated.

Start time: Wednesday, September 1, 2021, at 5:30 PM UTC

End time: Tuesday, September 7, 2021, at 7:00 PM UTC

Root cause: A recent deployment intended to provide optimizations for service stability inadvertently introduced a regression in service logic, resulting in impact.

The service is restored now.

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  1. Anonymous
    2021-09-07T10:02:32+00:00

    Hello,

    We share the same notepad between different users on Mac.

    Those under version One Note in version 16.16.27 synchronize very well. On the other hand, those in version 16.52. have the timing issues you described.

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  2. Anonymous
    2021-09-07T09:22:07+00:00

    Just had this back from MS, it still isn't showing up as a service incident in the Office 365 Admin Center though.

    Hello,

    I hope this meets you well.

    I understand you have issues with OneNote for windows 10.

    I sincerely apologize for the inconvenience that this might have caused you.

    The issue you are experiencing is a service incident and has been highlighted to my support leads.

    I will keep you posted on the progress of this issue, in the mean time, kindly use OneNote 2016 on the web or desktop app.

    Once again, my sincerest apologies for the inconveniences.

    Thank you for your patience.

    Best Regards,

    Abisola Amondi

    Support Engineer

    Microsoft 365

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  3. Anonymous
    2021-09-07T08:51:01+00:00

    The staff and students at my school reported it was working fine last night and was working ok in school very early this morning, however it is going back to not working again.

    Seems like some sort of capacity issue as you say!

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  4. Anonymous
    2021-09-07T08:42:52+00:00

    This morning the problem is back. 5 times was not enough, but using the shortcut key I was able to force it to sync many times in succession and eventually it showed it was syncing. So I moved on to the next notebook and lots of rapid forced syncs. Eventually I get a message "Please wait:" which goes away after I stop keep asking it to resync.

    So I think there is a problem with the sync request handling - maybe it is not handshaking properly (could it be Microsoft is using UDP instead of TCP to handle the requests? Surely not).

    A bit of Googling shows a long time ago people had issues with OneNote behind corporate firewalls. After much digging, it apparently uses ports 993 (IMAP) and 443 (HTTPS) to sync. It may not now, but since I have firewalls with a lot of security, I am going to restart them all to clear caches. It is probably not this because on my Android mobile I disable the wifi so that it is using 4G and I can see the notebooks are failing to sync on that.

    Thus the problem is independent of anything at my end, as the problem is all devices (Android, Mac) and network (local then broadband or 4G). Thus it can only be at the Microsoft end. I suspect that there is a very large stalled queue of OneNote sync requests in a machine somewhere.

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