OneNote and Office won’t open on iPad Pro (OS15)

Anonymous
2021-09-15T04:14:53+00:00

Hello,

After updating to iPadOS15 today, neither Office nor OneNote will open on my iPad Pro (they had been working fine until today). The apps crash as soon as they open. I reset the apps, deleted and re-downloaded the apps. But they still do not work. But my Outlook and OneDrive apps still open and work fine.

Could I please ask for help with this - I use these apps extensively for work; so not having them open is frustrating.

My iPad Pro is 3rd gen running on OS15.

OneNote version is 16.53.

Office version is 2.53.

Thank you

Microsoft 365 and Office | OneNote | For business | iOS

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Anonymous
2021-09-18T04:09:12+00:00

@Microsoft - thanks for pushing updates to these apps and getting the issue resolved

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  1. Anonymous
    2021-09-28T07:38:10+00:00

    not exacty, only Edge browser did not load the page after "check the status".

    This problem seems to be fixed now in the newest v93.961.64

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  2. Anonymous
    2021-09-23T20:01:47+00:00

    Hi adamski_007,

    I apologize for the inconvenience the problem caused for you. As you mentioned, "After re-installing the Edge app and running "check the status" within company portal, issue re-appears." does it mean Office 365 apps crash issue again re-appear or Microsoft Edge crash issue.

    Thank you for your understanding and cooperation.

    Best Regards

    Waqas Muhammad

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  3. Anonymous
    2021-09-23T10:24:31+00:00

    Update to iPhone iOS 15.1 Beta 1 did not fix the issue. After re-installing the Edge app and running "check the status" within company portal, issue re-appears.

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  4. Anonymous
    2021-09-23T06:17:47+00:00

    Update to iPAD OS 15.0 beta 1, crash issue get fixed. You can have a try.

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