Heartbeat Exe not working

Anonymous
2021-03-04T00:22:13+00:00

Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13806.20000, time stamp: 0x601e33f7

Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae

Exception code: 0xc06d007e

Fault offset: 0x000000000002d759

Faulting process ID: 0x11f0

Faulting application start time: 0x01d71034c99d2236

Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report ID: 1461e9dc-6097-****-****-b4406ef205e1

Faulting package full name:

Faulting package-relative application ID:

Hya all here is the information about this issue i have with the Office heartbeat Exe i would like to know 2 things what it does and why has it stopped woprking

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2021-03-10T15:40:48+00:00

16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.

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Anonymous
2021-03-10T15:36:05+00:00

This has NOTHING to do with Windows updates.

This is caused by the "Office 16 Click-to-Run Licensing Component" and its latest update to version 16.0.13801.20182 or later.

Rolling back to version 16.0.13530.20528 (aka "Version 2012") will solve the problem.

See below I have been error free since the downgrade after 3/7/21

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  1. Anonymous
    2021-03-10T16:52:35+00:00

    Hi Mike, I would do a manual check for updates. Open any office application and go to the 'Account' section. Here you should find an 'Update options' button on the right. Clicking on this will enable selection of the 'Update now' option.

    I'm not certain what the latest version/build of Office 2016 is but his will show any updates that are available.

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  2. Anonymous
    2021-03-10T15:34:17+00:00

    You may want to check for Office updates. My Office 2019 machines are on build 16.0.13801.20288 and no longer have the Heartbeat error.

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  3. Anonymous
    2021-03-08T20:51:04+00:00

    If it's convenient for you, you could also revert the Windows update at Windows update > View update history >Uninstall Updates.

    Regards,

    Alex Chen

    Which update?

    You shouldn't uninstall any updates, as we discussed above, it's a bug (probably), and I hope it will be fixed with future Windows or Office updates/patches.

    I agree with Ерунов Егор's advise. So far the error reported in the reliability log is a nuisance and nothing more. At this time, I don't see any issues with my Microsoft 365 subscription programs being affected. If they do become affected over time, that will be a different issue. I too expect this issue to be resolved soon. Backing out an update is not always an error free process in itself and can create more trouble that it solves.

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