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Faulting application name: OLicenseHeartbeat.exe, version: 16.0.13806.20000, time stamp: 0x601e33f7
Faulting module name: KERNELBASE.dll, version: 10.0.19041.804, time stamp: 0x0e9c5eae
Exception code: 0xc06d007e
Fault offset: 0x000000000002d759
Faulting process ID: 0x11f0
Faulting application start time: 0x01d71034c99d2236
Faulting application path: C:\Program Files\Common Files\Microsoft Shared\Office16\OLicenseHeartbeat.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 1461e9dc-6097-****-****-b4406ef205e1
Faulting package full name:
Faulting package-relative application ID:
Hya all here is the information about this issue i have with the Office heartbeat Exe i would like to know 2 things what it does and why has it stopped woprking
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
16.0.13801.20182 is the problem - either upgrade to 16.0.13801.20288 or downgrade as I wrote below and have been working for 3 days without the error.
This has NOTHING to do with Windows updates.
This is caused by the "Office 16 Click-to-Run Licensing Component" and its latest update to version 16.0.13801.20182 or later.
Rolling back to version 16.0.13530.20528 (aka "Version 2012") will solve the problem.
See below I have been error free since the downgrade after 3/7/21
If it's convenient for you, you could also revert the Windows update at Windows update > View update history >Uninstall Updates.
Regards,
Alex Chen
Which update?
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.19041.804
OS Build: 19042.804
Error first appeared 3/6, 1:41am EST
Hi,
I have started receiving these error logs recently. I am running the latest available non-insider version of Windows (20H2 10.0.19042.844; kernelbase.dll version 10.0.19041.804). I cannot say exactly, when it started happening, but i'm sure it's not caused just by Office update (at least in my case), because I see it every day after startup in my event log. Important: it's not somehow preventing me from using Windows or Office, nothing's crashing, it's just a cosmetical issue, but I really want to know why it happens. When I use SFC it says everything's fine and there's nothing to repair (Also tried DISM, didn't help). All latest Office updates are also installed (Office 2019 Home and Student). I just wanna ask - does everybody run into this problem and this is a bug or this really happens due to the system files' corruption?
Best wishes, George.