OneDrive Save button and Folders grayed out on iPhone but other clouds are not

Just got a call back and, as you may all imagine, the initial response internally was “it’s not us”. I’ve gone through again with the guy I’m dealing with all the reasons why it is their problem and that this is already logged with MS, who are essentially saying it’s not their problem (and I obviously agree), and he is pushing back to get them to get off their lazy butts and actually look into it.

The guy I’m dealing with now is good, seems committed and essentially agrees with me, so he’s fighting for us as much as he can. I’ve told him to call me for anything and if he continues to hit a brick wall of lazy people then I’ll attempt to escalate through him until I get someone with some authority to get some action.

I finally got through to a senior advisor who was able to listen and understand and then replicate the issue (of course). I find it hard to believe that I’m the only person in the world that has contacted them about this but this is, essentially, what he has gone off to check - if it is a ‘known’ issue that is being worked on already or not and, if not, he will put it in the works to be resolved with an upcoming release. 

He will keep me updated and I will pass these updates on to everyone viewing here until we get this resolved. 

Cheers,

Creagh

You're welcome!  I hope that you are able to get in contact with a Senior Advisor/Tech Support who can help you and all of us!  Thanks again!

Thank you for that info, I really wasn’t sure which update had killed the functionality. I really hope this helps and that I can get it to someone in Apple who can get this resolved after a spent time beating my head against a brick wall with a first line support person who has to go through their cheat sheet of questions, then had the line ‘dropout’ when I was being passed to a senior advisor and have received no call since.

I will follow up today and, if luck is on my side, get to talk to someone who understands what I’m actually saying to them and can feedback to the right people to get this issue resolved in the next iOS release.

CreaghW - Thank you for working on getting this resolved!  I continue to be tortured daily on my iPhone (iPhone SE 2nd Gen = iPhone 9) and my iPad Pro.  The issue started with the release of iOS 14.4.1 which released on 8 March 2021.  I did not have problems until after that.   I was hoping that the recent release of iOS14.4.2 would fix the problem; however it did not.  I hope this information gives Apple some direction in attempt to fix this problem.  Thanks again for your assistance!