I just posted this as a comment to my article:
“Myself and people that have contacted Microsoft support are now receiving similarly worded responses that essentially say - we know, we took it off line so that we could work on stuff and we don’t know when we’ll be done.
It’s been weeks now and this is a shining example to every company, project manager and IT department in the world of the exact way NOT to do things.
NO warning
NO communication
NO ETA of outage time
ZERO care factor
...for a major and what seems a [at least somewhat] PLANNED outage effecting MILLIONS of people and businesses WORLDWIDE.
What repercussions are there? NONE. What can we do about it? NOTHING. Are there any laws against what they’re doing? NO. We are completely at the mercy of this god.
Should we go through the pain and additional cost of moving to a different supplier? Why? They’re all as bad as each other and Microsoft have an absolute strangle hold on the market with Office.
Millions, the victims of Greed Wars!”