Can’t login to Facebook because Authenticator app didn’t backup and save credentials

Anonymous
2020-12-10T21:22:31+00:00

I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?

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  1. Anonymous
    2022-01-17T15:14:24+00:00

    I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?

    I got a new phone and cant login to Facebook now. The authenticator app didnt backup and save my Facebook credentials and now I cant get the 2 factor authentication code required. How can I recover this info?

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  2. Anonymous
    2022-01-03T02:47:23+00:00

    I got it fixed. How I do not have a clue. But all is working now.

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  3. Anonymous
    2022-01-02T20:47:25+00:00

    How did you finally do it? Ive been hacked,, they changed my info and made it so I need an authentication code.. I've sent my ID twice now.

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  4. Anonymous
    2021-12-28T18:35:10+00:00

    My original fb account can you login password content help me

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  5. Anonymous
    2021-12-27T03:06:43+00:00

    i Have the same situation,

    i have two-factors method enabled, I lost access to my account then I got it back by submitting ID Papers, now i have access to my account again on mobile and desktop but i can't turn two-factors off because it asks me for a code generated from auth app.

    when i generate a code from mobile app it doesn't work on my business settings.

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