Data Protection Team Response Time: No call after 9 days

Anonymous
2020-06-29T02:21:04+00:00

Hi Microsoft staff,

I currently no access to my business account.

I have called support on 2 occasions (2******7) and (2******6) this first being 9 days ago now.

I understand only the data protection team can help me regain access

I have been advised there is usually a 48 hour turn around; however, there is a backlog due to Covid-19.  

Can someone please escalate this matter and call me asap? We cant produce any work at the moment for our clients or respond to queries. Everything is run through 365.  

Kind regards

NathanM4

[PII Removed By MSFT]

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2021-04-13T03:19:23+00:00

    When they promise to call, you have to ask for a specific date/time (short window, not all day).  

    When they miss the scheduled time, YOU CALL THEM!

    It costs them nothing to NOT call you back,

    .

    No one is confirming when they close a ticket that it really is fixed!

    So, no one is "effectively" tracking their "success" rate.

    .

    Wasting your time waiting for them to call back costs them nothing. 

    .

    Unless you are "big business", MS Support SUCKS!

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  2. Anonymous
    2021-04-12T21:30:41+00:00

    I have been hearing this same thing from Support Engineers (Notin the Data Protection Team) OR service representatives - for FOUR DAYS.  This is unbelievable.

    Ticket#25122236

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  3. Anonymous
    2021-04-01T08:18:42+00:00

    Yes , I'm in the same situation, I cant utilize my email . I know mine is not that long , but I cannot wait 9 days , this is very concerning. 

    Thank you,

    Bertha

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  4. Anonymous
    2021-04-01T08:18:03+00:00

    Yes , I'm in the same situation, I cant utilize my email . I know mine is not that long , but I cannot wait 9 days , this is very concerning. 

    Thank you,

    Bertha

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  5. Anonymous
    2021-03-31T20:10:40+00:00

    When you call back, you should be providing them with the previous ticket number(s), rather than creating new ones. The new ones just create confusion and clutter the issue. 

    .

    But yes, do keep calling back and pressuring them.

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