Microsoft teams application will no longer login.

Anonymous
2020-04-14T20:25:42+00:00

I currently am working remotely and we use teams to communicate within our office.  Teams has given intermittent troubles.  It will not allow me to login sometimes.  When this happens I have to uninstall and reinstall the application, now that won't work at all.  I like to run the teams app on my local computer while using work vpn.  Currently using the web app to work.  Even an uninstall and reinstall will not work.  Please help. 

Error code - caa70004

There's a more permanent way to sign in to Microsoft Teams. If you're having trouble completing the process, talk to your IT admin

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2020-11-02T15:33:01+00:00

    Hello All, 

    Before proceeding please close your teams desktop app.

    Try this one - it worked for me :) (Windows 10)

    1. In the Search bar of Windows type settings, hit enter
    2. Go to Settings
    3. Click on Accounts

    4.  Click on Access work or school

    5.  Please disconnect Your Organization email.

    • Pop-up will appear, confirm your choice by clicking "yes". This step will not cause any data lost and is required in order to proceed. Wait for the account to be disconnected.

    6.  Click on the Connect and type in your Organization email account to link your work account back.

    7.  Restart your Teams Client.

    Hope it helped ;)

    Cheers

    Seb

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  2. Anonymous
    2020-08-27T04:47:51+00:00

    Why is there no fix for this? How can I contact IT. I am IT.

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  3. Anonymous
    2020-04-15T09:55:31+00:00

    Hi Filmonl,

    We suggest you try to do the same steps to try to sign in.

    1. Click the Maximize "Square" button to make this full screen when you see this screen:

    1. After making this window Full screen click on "Singing out" again and this time it will actually work.
    2. Enter your account and password in dialogue box to check the result.

    You can feel free to share the outcome with us. Thanks for your cooperation.

    Regards,

    Ivy

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  4. Anonymous
    2020-04-14T21:26:59+00:00

    Hi Filmonl，

    Given this situation, we’d give you some suggestions below and hope that will help you:

    1. Type Credential Manager in Windows search box and open it.
    2. Open Windows Credentials tab remove all the credentials named msteams_adalsso/adal_context

        Note: Please back up first before you delete them.

    1. Sign out Teams desktop client and exit Teams completely. Go to %appdata%\Microsoft\teams\Cache and delete all the files. Then go to %appdata%\Microsoft\teams\Application Cache\Cache, delete all the files. Re-open Teams to see if you can sign in successfully.

    Meanwhile, I'd like to confirm the application's version number as well. What account do you use to log into the Teams application?

    Best Regards,

    Cliff

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  5. Anonymous
    2020-04-15T01:14:11+00:00

    My work account ****@******.com.  Product version, 1.3.00.4461.  And after deleting all office credentials and app data no change.

    desktop-f6****-53e7-4ba6-****-63e********

    Error code - caa70004

    There's a more permanent way to sign in to Microsoft Teams. If you're having trouble completing the process, talk to your IT admin.

    desktop-f6****-53e7-4ba6-****-63e********

    Error code - caa70004

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