Office Lens won't upload to Onedrive and stays in Transfering modus

I'm an Office 365 E3 subscriber. Where else is it ok to not deliver on functionality and just "wait" until the functionality I purchased, works?

I had to switch my backups to Google G-Suite.

It's like having a backup.leased car because the first one isn't reliable.

I'm no longer going to accept this type of policy. It doesn't happen in other industries. I urge others to demand a discount / repayment of alternative services necessary to run operations at no fault of our own.

Bernie, the officelens app is working again for the most part for me, except the files that I originally lost to the perpetual transferring modus.  I am now more conscious of making sure the files do upload immediately or at least that I can “Retry” at a later time when my wifi connection is better.  Since you seem to have a more extensive issue and MS has not come up with a solution after such a long time, I would suggest the Adobe Scan app or TinyScanner Pro.  You could also use the scanner within OneDrive, however I found that to be less user friendly than OfficeLens when it is working properly.  Hope this helps better than the standard BS form answer we get from MS.

@Andy, thorough test matrix. Nice!

Experiencing the same issue which makes an otherwise great app unreliable and therefore unusable. Hope they fix it "soon" (i.e., less than 4 years from now since that appears to be how long it's been noted for).

@MSFT, if you're listening, this is a clear request for help! The bug is clear, high severity and easily rero'd.

I ran into this problem as well today. I took some pictures of flipcharts today in a location that has notoriously bad cell coverage. I was not connected to WiFi at the time and was sending them to my work account OneNote. 

Now both uploads are just stuck on transferring and the only option I have is to cancel - which will delete the images. I don't want to do this as it would mean I would lose the images. 

Ideally, the app would allow a retry which has already been suggested or the ability to change where I am trying to upload it to. 

As the only response from Bob seems to be to try and upload to Onedrive - I have done several different scenarios: 

On my home WiFi

• Upload to work OneDrive - works fine
• Upload to personal OneDrive - works fine
• Upload to work OneNote - works fine
• Upload to personal OneNote - works fine

On a good 4G cellular connection:

• Upload to work OneDrive - works fine
• Upload to personal OneDrive - works fine
• Upload to work OneNote - works fine
• Upload to personal OneNote - works fine

None of this fixes the two files stuck in transferring.

Also closing the app completely / restarting my phone makes no difference. 

This sounds very much like this issue: https://officelens.uservoice.com/forums/289714-office-lens-users/suggestions/9789222-scans-are-stuck-waiting-to-transfer-even-though

Which was originally reported in 2016 which makes me think it's one of those things that's so far down their priorities list it will never get done. 

I really have liked the integration Office Lens had to the different Microsoft apps but it might be time to look at using a different app - quite a few of them have solved this by keeping a local copy of the scan so that it can be sent elsewhere later.

It's upsetting that MS puts out what should be a great product for millions of us, Office Lens, and then it does NOT work as advertised. False hopes. False advertising. Upset customers.