Office Lens won't upload to Onedrive and stays in Transfering modus

This really stinks that Microsoft Support can’t resolve this critical issue with their own programs.

I have changed network connections, for over a month I have continued to successfully use the app for new scans & pics.  It is just these older ones that never fully uploaded are shown in “transferring” status.   You cannot do anything with them, click on them, or change where they were originally supposed to be uploaded.  They are stuck in a continuous “transferring” status.

No.

Thank you for responding.  However, the internal team does not appear to understand the problem.  Yes the cause of the issue was a poor connection at the initial attempt of uploading the file.  The real issue now is that the app continuously shows that these files are in the process of “transferring” but never do.  I have a number of files that were scanned with the app on 11/10/2019 that will not upload and will not stop “spinning” as if trying to connect.  Usually when this occurs a window will pop up to “retry” which you can easily do at a later time when you have a better connection.

Lastly, I cannot simply upload a file that was a picture from a specific time/event, more than likely that will be lost unless they can come up with a better answer.  I’d be happy to send

a picture/screen shot of the issue.

I am having the same problem, tried to save some scans as a pdf to my OneDrive as well as some pictures to my OneDrive.  The "wheel" or "circle" just keeps spinning since 11/10/2019, I cannot stop it - it just keeps spinning.  As stated earlier, when this happened in the past the circle would at least eventually stop and you could "Retry" once wifi or cellular data was better to upload it to my OneDrive.  Some of these pdf's I need to access now, so I am at a loss, while others (pics of my mileage) will be lost as support for tax time.  I am considering deleting the app and reinstalling, will this delete all data including the pdf's stuck in "transferring" mode or will all of the data remain?  Obviously, an data that was saved to OneDrive will not be lost - just he transferring pdfs and pics if any.   I am using an iPhone 8 Plus with the latest updates on iOS

Hi Mtalf,

We want to know more about the issue you're having with the Office Lens file that won't upload. Please answer the questions below:

• Can you tell us if you have tried saving a different file to OneDrive? Is it having the same issue?
• Have you tried saving the Office Lens file to a different location like OneNote, Word, or in the Gallery of your device?
• Did you notice if this concern is happening to other apps as well?

We'll wait for your response.

Bob