Copy and Paste Text from OneNote mobile iOS app to the Messages App

Anonymous
2019-09-28T18:02:18+00:00

When I try to copy and paste text from the OneNote mobile iOS app to the Messages app, it pastes an HTML file with the text instead of only the text.  This is a new issue. In the past, I was always able to copy text from OneNote, and paste the text to the Messages app.  I cannot find any settings in the OneNote app or the Messages app that would seem to help.

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  1. Anonymous
    2019-10-02T23:59:49+00:00

    Thanks, Bob.  Apple Support was able to replicate the problem on their end today, so they are going to discuss it with their engineering team.  

    I just realized I didn't answer your question about how I can tell whether it is plain text or HTML.  The HTML file is a little icon with the letters "html" on it, and underneath the icon it has a file name in the format "FILE_NNNN.html," where "NNNN" is a different number for each paste.

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  2. Anonymous
    2019-10-02T22:55:56+00:00

    Uninstalling and reinstalling OneNote could have fixed the issue. However, there is an on going issue with the software of your device due to updates. This might have caused OneNote to malfunction so, I recommend to continue consulting your device manufacturer for this issue and if there would be an update, I will let you know.

    Regards, 

    Bob

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  3. Anonymous
    2019-10-02T03:07:42+00:00

    Yes, I have deleted and reinstalled OneNote.

    I decided to do a full reinstall of the iPhone.  Unfortunately, even that didn't work.  

    I have been in touch with Apple Support a few times, and the Apple Community.  Apple support gave me a workaround - paste to Notes, then copy and paste to Messages.  Would rather not do that.

    Will continue to work with Apple. Let me know if you think of anything else I might try.

    Thanks for your help.

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  4. Anonymous
    2019-10-02T00:42:52+00:00

    I want to verify if you have tried uninstalling and reinstalling the OneNote app to get a fresh and updated copy? If you haven't, please do so because doing so can help solve the issue. I also suggest contacting Apple support for this concern because this was working fine before the update happened.

    Let us know how it goes if you need further assistance, respond to this post.

    Bob

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  5. Anonymous
    2019-10-01T03:56:55+00:00

    Thanks for your response. Here are the answers to your questions. 1) This seems to be happening exclusively to OneNote. I've tried other apps, and copy and paste seems to work fine. 2) I am using iOS 13.1.2, the most recent version.  I was hopeful that the update would fix the problem.

    I tried copying and pasting from OneNote to another app, and that worked fine.  So I think it is either the iOS copy and paste function, or the Messages app that is not receiving the text from OneNote correctly. I am wondering whether something was corrupted in the recent updates. I've tried to work with Apple support as well, but they haven't been able to solve it.

    Thanks for whatever help you can provide.

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