Printing to OneNote Windows 10 app cuts off margins of all documents with no controls to fix!

Anonymous
2019-06-10T16:39:38+00:00

My users have been suffering with this every day since we were forced to use OneNote Windows 10 after MS ripped it out of the Office 365 installer.  We are rolling out Teams and heavily rely on OneNote to "print" documents into the Team Notebooks.  I have called o365 support, they told me I now have to pay Windows support since our problem is in OneNote Win 10 and not OneNote 2016 so they no longer support OneNote.  I have submitted feedback via the OneNote Win 10 app, I've submitted in UserVoice, I've commented on other's questions here and also in other's user voice submissions.  I've seen no response from anyone on the OneNote team as to why such a fundamentally simple problem ever made it into the wild and why no one will fix this simple problem.

What is probably most frustrating is that if we print to OneNote 2016 this worked perfectly every time.  If we print the same document to OneNote Win 10 app, it fails EVERY time.

Anyone out there ever print to OneNote Win 10 and see their document cut off on top/bottom left/right margins?  Anyone here on the OneNote team, ever use ONeNote and try to print a document to OneNote win 10?

Buehler?.... Buehler?...

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2019-08-06T10:14:45+00:00

    Hi Josh,

    The report process can be a little complicated. The latest update is that this issue has been created as a bug and it can be delivered to product team directly to look into it. But we haven't got response from the product team yet. If I have new updates, I will post back. 

    We appreciate your patience and time. 

    Regards,

    Rena

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  2. Anonymous
    2019-08-05T00:56:07+00:00

    Hi Rena,

    Any update on a fix?

    Thanks,

    Josh

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  3. Anonymous
    2019-07-10T11:53:25+00:00

    Thank you Rena!  We appreciate you staying on this problem and look forward to a solution!

    Chris

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  4. Anonymous
    2019-07-10T11:45:05+00:00

    Hi Chris and Josh,

    Thanks for posting and communicating together about this question. I am still monitoring this thread, don't worry, although it needs some days to get response from the related team, however, I am indeed reporting this and check whether they will have new decision. Thanks for your patience. 

    Best Regards,

    Rena

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  5. Anonymous
    2019-07-10T11:28:34+00:00

    Thanks Josh,

      We also have discovered the print to PDF work around.  I'm just trying to get someone, anyone at Microsoft to understand that it just needs to work correctly.  We are heavy Office 365 users and are moving all of our workflows into Teams.  One of the other heavy use programs for us is OneNote and telling my whole company to print to PDF first because Microsoft doesn't understand the basic use of a print driver is like telling everyone in my company to print to a PDF on their desktop before every single time they want to print to a physical printer.  Ridiculous!

    Please know  I am steering my frustration at MS and am very thankful for your response and suggestion.  Just want them to know we expect more efficient workflows from a company like Microsoft!

    Chris

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