MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-06-08T09:14:58+00:00

    BertFeenstra61 wrote:

    I have the same issue, but more trouble... I do not know to what account my monthly payments are linked. I can see a reference code in the billing details - maybe to an invoice number? - and I have asked MS serveral times on several websites if they can see where it's linked to but a real answer is not coming (yet)...

    Please see the post just above yours on this page.

    Don

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  2. Anonymous
    2021-06-08T07:11:28+00:00

    I have the same issue, but more trouble... I do not know to what account my monthly payments are linked. I can see a reference code in the billing details - maybe to an invoice number? - and I have asked MS serveral times on several websites if they can see where it's linked to but a real answer is not coming (yet)...

    Was this answer helpful?

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  3. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-06-04T21:56:04+00:00

    AlanRoehl1 wrote:

    I am getting charges on my Mastercard account from "MICROSOFT*STORE MSBILL.INFO WA". I do not know of any merchandise or service that I have signed up for and/or received from any person or merchant with this designation. I have tried to contact Microsoft using the internet and using telephone, but no one has been able to respond to my request. I have no documentation from Microsoft regarding billing for charges and/or authorization from myself to pay these charges,

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    Don

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  4. Anonymous
    2021-06-04T21:42:43+00:00

    I am getting charges on my Mastercard account from "MICROSOFT*STORE MSBILL.INFO WA". I do not know of any merchandise or service that I have signed up for and/or received from any person or merchant with this designation. I have tried to contact Microsoft using the internet and using telephone, but no one has been able to respond to my request. I have no documentation from Microsoft regarding billing for charges and/or authorization from myself to pay these charges,

    Was this answer helpful?

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