MSBILL.INFO on credit card statement

Anonymous
2018-07-31T00:04:17+00:00

Good morning all,

For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

Thank you

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2018-08-07T18:35:59+00:00

MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

* * Additional info added on 6 April 2022 because so many people are being brought to this thread by a search.

How to investigate a billing charge from Microsoft or MSbill.info

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

Microsoft Store Support

https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

You will be sent first to the Virtual Agent. You may have to tell the Virtual Agent several times that you want to speak to an agent.

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  1. Anonymous
    2021-03-25T15:45:50+00:00

    MSBILL.INFO is legit, but it's a confusing domain to use for their billing. If you agree, give this reply a thumbs up.

    I was able to click on the billing details in my portal which included a link to see original subscription order made a year ago.

    https://support.microsoft.com/en-us/help/10623/microsoft-account-unknown-charges

    I was billed also for $9.99 on March 23,2021. No idea what this is.

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-03-04T14:03:49+00:00

    EdwardHoey1 wrote:

    They have taken money out off my account also why when I haven't ordered anything

    -  -  -

    Please read the post just above yours on this page.

    Don

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  3. Anonymous
    2021-03-04T13:45:39+00:00

    Good morning all,

    For the last two months i've had a $25.19 charge on my CC and I cannot find anything that this relates too and cannot recall placing anything onto this card from MS.

    Does anyone have similar issues and how can I find out what this exactly is without having to cancel the payment through the bank??

    Thank you

    They have taken money out off my account also why when I haven't ordered anything

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2021-02-24T17:42:23+00:00

    jimStamp2 wrote

    my wife is charged $2.26 every month on her credit card and she does not use Microsoft at all please advise

    How to investigate a billing charge from Microsoft or MSbill.info

    https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93 

    It is reported to be very difficult to reach Store support by phone at present, but this article will help you find the phone number.

    Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    Don

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