OneDrive crashes and deletes itself

Anonymous

On my laptop OneDrive (which has been working flawlessly for years) now crashes at random. It won't restart. In fact it seems the exe file has disappeared. I need to unistall it and reinstall it. Had to do this three times in the last three days.

There are no error messages - the icon just disappears.

How do I diagnose and cure this?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

60 answers

Anonymous

2018-07-13T16:50:27+00:00

Well I'm not sure how, but the problem seems to have resolved itself, well for 2 days so far.

I have now also put exceptions in both Malwarebytes and Defender, thanks for the tip.

Hows it going for the rest of you ?

David
Was this answer helpful?

0 comments No comments
Anonymous

2018-07-11T15:46:18+00:00

open Defender or security essentials
Was this answer helpful?

0 comments No comments
Anonymous

2018-07-11T15:28:52+00:00

Thanks - how do you apply the exception in Windows Defender?

Ill try it.

Colin
Was this answer helpful?

0 comments No comments
Anonymous

2018-07-11T15:11:49+00:00

I think, I hope, I might, maybe have it fixed.

I added an exception to both Malwarebytes and Microsoft Security Essentials

I excluded the entire folder:

c:\ProgramData\Microsoft OneDrive

sofar it's been 2 days and OD is still there

Initially I only excluded it from Malwarebytes, but that did not fix the problem, so clearly it is microsoft's own program that appears to eat onedrive
Was this answer helpful?

0 comments No comments
Anonymous

2018-07-11T14:03:03+00:00

I have same problem - Windows 10 - Office 365 - OneDrive.exe is deleted from my computer on every re-boot - pain in the backside!
Was this answer helpful?

0 comments No comments