I am running Windows 7 (about to upgrade to Windows 10) and Office 365 from my university-> Office 2016 programs installed on my laptop If I am working on Word (or One Note or Excel) while connected to the internet (but not using Word Online etc through my Office account), it starts chewing up CPU , lap top starts overheating and I have to shut program down. When I try close Word (or One Note or Excel) it will eventually close the window but the program keeps running until I stop it via Task Manager. This only happens if I am using an Office product - Word, One Note, Excel - when I am online (usually via mobile broadband) This has been happening for about two weeks after some auto update I have run virus checks, removed all add ons (there was only one), run repair, uninstalled and reinstalled Office. This is infuriating as I often access online databases, library catalogues etc as I work. I now cannot work while online which basically means I cannot work at all and have to revert to Office 2007. Thanks in advance for your help.

Hi Kathie, Sorry for the late response. We need to confirm the following information for the further troubleshooting. Please try the clean boot, you can refer to this article: How to perform a clean boot in Windows . Try changing network environment, such as turn on/off Internet, switch from mobile network to Internet cable to see the result. Regards, Tisky

No problems, Tisky. I appreciate your help.

Hi Kathie, Really appreciate the log files in private message, we will involve more resources to check this issue. Thanks for your patience. Regards, Tisky

Completed all your instructions. Can't get ULS log file (see my private message). I will be absent for the next 24 hours. Thanks for your help to date, Tisky.

High CPU when using Word/Excel/OneNote and also online.

Anonymous

I am running Windows 7 (about to upgrade to Windows 10) and Office 365 from my university-> Office 2016 programs installed on my laptop
If I am working on Word (or One Note or Excel) while connected to the internet (but not using Word Online etc through my Office account), it starts chewing up CPU , lap top starts overheating and I have to shut program down.
When I try close Word (or One Note or Excel) it will eventually close the window but the program keeps running until I stop it via Task Manager.
This only happens if I am using an Office product - Word, One Note, Excel - when I am online (usually via mobile broadband)
This has been happening for about two weeks after some auto update
I have run virus checks, removed all add ons (there was only one), run repair, uninstalled and reinstalled Office.

This is infuriating as I often access online databases, library catalogues etc as I work. I now cannot work while online which basically means I cannot work at all and have to revert to Office 2007.

Thanks in advance for your help.

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Anonymous

2018-05-03T09:30:44+00:00
Hi Kathie,

Sorry for the late response.

We need to confirm the following information for the further troubleshooting.
1. Please try the clean boot, you can refer to this article: How to perform a clean boot in Windows.
2. Try changing network environment, such as turn on/off Internet, switch from mobile network to Internet cable to see the result.
Regards,

Tisky
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Anonymous

2018-04-28T16:33:46+00:00

No problems, Tisky.

I appreciate your help.
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Anonymous

2018-04-28T16:28:49+00:00

Hi Kathie,

Really appreciate the log files in private message, we will involve more resources to check this issue.

Thanks for your patience.

Regards,

Tisky
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Anonymous

2018-04-28T12:19:14+00:00

ULS log files now uploaded.
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Anonymous

2018-04-26T16:51:49+00:00

Completed all your instructions. Can't get ULS log file (see my private message).

I will be absent for the next 24 hours.

Thanks for your help to date, Tisky.
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