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I purchased Microsoft Office 2011 along with the purchase of my MacBook. I did an upgrade yesterday only to find that Office 2011 will only run on 32 bit. The upgrade now requires Microsoft Office to run on 64bit. I read in many places that Microsoft has no intentions of supporting this upgrade so therefore, I can no longer safely use this software, that I purchased, on my mac. Microsoft is forcing me to purchase something I have already purchased earlier. I do not care if there are newer versions of Microsoft Office. I purchased Office 2011 and Microsoft should still honor that purchase by providing the 64bit upgrade. I contacted support thru their chat box and was only directed to this site where I can look up or post my own questions. Really great customer support Microsoft! Thank-you! NOT. I wish to have a refund or a product key to another Microsoft Office that will run on Mac at 64bit. I'll be holding my breath awaiting even more outstanding customer service.
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I agree, also been stung in the same way and there is not even an offer to current owners of the software. I REFUSE to be forced into paying more this way. Its a real shady customer experience.
Hi Jim,
I tried OneDrive.com, but after 12 hours of a red circle rotating I gave up, but I found FastSoftware and bought MS office 16 for less than $40. The process was simple and very, very quick. So I am now ready to upgrade to Catalina, NO, I ran the search for what remaining 32 bit programmes I had and found that Adobe Photoshop 9 and my Epson Perfection V700 system was also 32 bit. In the past I have had to buy new printers as Apple upgrades the iMac OS, so unless I can find a way around the 2 32 bit programmes I am staying with Mojave.
Hi I am facing the same problem so disappointed to hear Microsoft is not supporting the 64bit upgrade.
Completely ignores the fact that Microsoft offers a completely free version that is more up to date than Office 2011 and has more features at OneDrive.com.
Hi
I am sure that if you want to complain you will, but the free version of Microsoft Office at OneDrive.com is considerably better in many respects than Office 2011. Especially if you use Microsoft Excel or PowerPoint. It can open and use workbooks that Excel 2011 can not.