Cursor becomes smaller in Office apps.

Anonymous
2017-09-26T21:13:48+00:00

Split from this thread.

I have the same issue on a brand new Dell XPS.  What's interesting to me is that I only see the issue on hyperlinks within Office apps like Word and Outlook. Everywhere else the cursor behaves normally.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2017-12-24T15:47:26+00:00

    I have the exact same issue. Surface Book scaled 125% 3000x2000. This is a definite bug issue that requires attention and correction. So is this issue now the subject of an open case with Microsoft technical support? If not, why not? Stefan hi! -- is this not your action item?

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  2. Anonymous
    2017-12-21T16:01:26+00:00

    Hi - I also have this problem, On a Dell Precision 5510.  My laptop has a 4K screen, but when working at my desk I have the laptop lid closed and instead display on two 1920x1080 monitors. I think the problem started sometime after I was working away from my desk, and adjusted scaling for my laptop screen because 4K is just too small.  After returning to my dual-monitor desk, I noticed the mouse cursor was small in Word/Outlook.   :-(  

    So, if a solution is found privately please report it to this forum. Thanks!   :-) 

    ...

    I hope you can figure this one out for us. 

    Whew... I was beginning to think that it was just me having this issue.  :)

    I suppose if I had the energy, I'd dig out a 1600x1200 monitor, hook it up, and see if the issue disappears.  I had been running two 1600x1200 monitors quite a while ago and never had the issue that I recall.  <shrug>

    I believe I have noticed this problem in an occasional non-MS application.  The paint.net free photo editing program springs to mind.  (For what its worth...)

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  3. Anonymous
    2017-12-21T08:48:35+00:00

    Hi - I also have this problem, On a Dell Precision 5510.  My laptop has a 4K screen, but when working at my desk I have the laptop lid closed and instead display on two 1920x1080 monitors. I think the problem started sometime after I was working away from my desk, and adjusted scaling for my laptop screen because 4K is just too small.  After returning to my dual-monitor desk, I noticed the mouse cursor was small in Word/Outlook.   :-(  

    So, if a solution is found privately please report it to this forum. Thanks!   :-) 

    Here's some of my own screenshots.  Here in Control Panel you can see my Mouse pointer has converted to the finger and is normal size:

    But here in a Word document - when I mouse over a link... it's itsy-bitsy small!

    Yet in Excel it seems the cursor size is fine:

    And in Powerpoint?: 

    yeah - that's fine too.  :)

    ...now, I can tell you outlook has this problem too - when reading an email, any time I mouse over a link, the Pointer becomes a itsy bitsy finger.  It makes sense to me that outlook is affected, because by default, Outlook uses Word for reading/editing emails.

    And similar to zzzzt's posts: When I mouse in word, either between pages (where the double-clicking is supposed to hide whitespace or into the left margin where the pointer becomes a reverse-arrow and clicking should highlight a line, the cursor shrinks in each case.  

    So this is definitely tied to Word, and because of that; Outlook.  But other office apps don't appear affected, and non-office apps also work fine. 

    I hope you can figure this one out for us.

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  4. Anonymous
    2017-12-05T22:03:29+00:00

    We initiated a private message for us to help you further.

    Regards.

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  5. Anonymous
    2017-12-01T00:06:41+00:00

    For better assistance with your concern regarding the cursor in Outlook, we highly recommend that you contact the**Microsoft Answer Desk** team. They would be able to address and provide you options for this matter.

    If you have any questions, feel free to post it here and we'll be happy to assist you.

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