Error- the name in the end tag of the element must match the element type in the start tag

Anonymous
2018-01-14T04:12:40+00:00

Hi, never really posted in one of these things before I this is sort of an emergency, I have an important document due in a few days for uni and all was going good until I encounter the error 'the name in the end tag of the element must match the element type in the start tag' which is preventing me from opening my document.

Naturally when I encounter this error I googled and attempted many fixes and have been attempting to edit the document.xml file for around 4 hours now to no avail.

I would greatly appreciate some help in how to overcome this error, I've linked a google drive folder with both the entire word document as a .rar file and the document.xml file as well as a screenshot of the error below.

I really don't know how to use this site but any help would be appreciated tremendously due to the importance of me resolving this error quickly.

Thanks in advnaced for any help anyone can offer 

:)

https://drive.google.com/drive/folders/19zeLbff\_RpBTZlhBdXn3FliQap19kNwI?usp=sharing 

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2019-07-26T01:21:41+00:00

    A repaired copy of your document has been uploaded to the following folder of my OneDrive

    https://1drv.ms/f/s!AmuIXmFDy-1azRlX2JBMPPp_Nb1x

    Let me know when you have retrieved it so that I can delete it from that folder.

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  2. Anonymous
    2019-07-25T16:13:04+00:00

    Hi Doug

    can you please help me as well?

    My corrupted file can be found here:

    https://drive.google.com/file/d/1FOpnrBX4-IUxTK8crwnzoJMYk4Stte5Z/view?usp=sharing

    thank you!

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  3. Anonymous
    2019-07-25T06:20:36+00:00

    Thank you so much Doug!

    You have saved me a mini heartstroke.

    I did use a version of Office that didn't have SP1 installed, but now, after all this, i have updated thiw version.

    Thanks again for your incredible work!

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  4. Anonymous
    2019-07-25T05:11:51+00:00

    Dear Doug

    You are amazing, thank you so much for the repair, forever grateful!  Not only did you recover my file but you also pointed out what the root causes were which will assist in this not happening again.

    THANK YOU

    Microsoft should award you a MEDAL :-)

    Regards

    Ursula

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2019-07-25T00:36:13+00:00

    A repaired copy of your document has been uploaded to the following folder of my OneDrive

    https://1drv.ms/f/s!AmuIXmFDy-1azRlX2JBMPPp_Nb1x

    Let me know when you have retrieved it so that I can delete it from that folder.

    I suspect that you are using Word in an installation of Office 2010 that has not been updated with Service Packs 1 and 2 and the cause of the errors that were present in your document was fixed in Service Pack 1

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