Microsoft Word attempts to save to Sharepoint instead of local drive

Anonymous
2018-01-05T00:48:55+00:00

Hi,

When I open a document in Microsoft Word (Office 2016, 365 Pro, Windows 10) and attempt to save it using the F12 save-as function, Word attempts to save the document in Sharepoint, even though I open it on my local drive. I could previously fix this issue by unchecking the "Use Office 2016 to sync Office files that I open" box in OneDrive options. However, this behaviour still happens sometimes. Upon further investigation with a Microsoft support agent (case number 1XXX2), I believe this behaviour now only happens when I just created a document and it is still uploading online.

In other words: if I open a Word document on my local drive but that it is still showing the upload icon (meaning it's uploading to the cloud), then Word will open a Sharepoint version instead. As long as the document remains open, Word will by default propose to save in Sharepoint rather than on the local drive. Is this a glitch or intentional feature?

Thanks,

Microsoft 365 and Office | OneDrive | For home | Windows

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Anonymous
2018-03-01T02:17:32+00:00

Hi All,

We'd like to make a summary about the case, so every community member who comes across this thread will easily find the information:

=================

Issue description:

If we uncheck the option : Use Office 2016 to sync Office files that I open in OneDrive sync client and make some changes to a document stored in OneDrive, the changes will attempt to save to SharePoint first. The expected behavior is that changes will be saved to local PC first when we close the document.

Current status:

The issue is fixed in OneDrive version 18.025.0204.0007. You can install it from this article: New OneDrive sync client release notes

=================

Regards,

Sky

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  1. Anonymous
    2018-02-02T04:33:59+00:00

    I spent an hour or more on the phone with Microsoft today as a Partner and customer (and shareholder).  The response I got was, to say the least, not enthusiastic.  In fact, after I opened a ticket I got this from the "tech":

    "This is to inform that I routed this case to our concerned team but unfortunately, they Do Not provide support for any Office product apart from Installation and Activation related issues. "

    And the guy even capitalized Do Not.  Gotta love the total lack of professionalism here.  We report bugs, huge bugs, bugs that have customers wanting to defect to Google, and they give us junk like this.  Tomorrow I escalate the issue to shareholder relations.  It's beyond totally unacceptable that bugs get reported and we're basically told to go away.

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  2. Anonymous
    2018-02-01T17:35:33+00:00

    I am with Bob McKinnon. We would simply like to see the toggle work correctly. If I disable "Use Office to sync files" setting in OneDrive, then Office applications should save to the local folder, period. It is as simple as that. If I enable "Use Office to sync files" setting in OneDrive, then the default save location can be SharePoint. That would appear to have been the intended functionality. The issue is, it does not appear to work that way.

    Please fix the toggle and all of us can get back to actually doing our work, instead of troubleshooting Office / OneDrive issues.

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  3. Anonymous
    2018-02-01T15:12:41+00:00

    Jeff,

    The problem with this is the next time OneDrive is updated, and it seems to do that automatically and without any user interaction or notification, that file is likely to return.  Microsoft must fix this and fix it now.  Someone needs to introduce Microsoft to the 12-step program where the first step is admitting they have a problem rather than excusing it away like Sky did.  Until they admit they have a problem they're never going to fix it.

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  4. Anonymous
    2018-01-29T22:06:25+00:00

    Just to confirm, at the time of posting:

    Regardless of Office Sync opt-out settings, all Office 2016 applications are exhibiting one of two opposite behaviours when opening and saving files directly from / to a local instance of a OneDrive folder, depending on whether the file is created inside or outside of that OneDrive folder:

    Steps to reproduce:

    Case 1: Office file is created outside of the local instance of a OneDrive folder and moved into it.

       1.) Create and save an Office document in any local folder outside of the local instance of a OneDrive folder.

       2.) Using Windows Explorer, move the file into the local instance of a OneDrive folder.

       3.) Open the file <- Only the local instance is accessed, not the online instance.

       4.) Save the file <- Only the local instance is accessed, not the online instance.

    This is the expected behaviour: all syncing is performed as a background task by OneDrive.exe, not the Office application. .

    Nice work Jeff, if I follow the steps above in your case 1 I cannot get Office to create a duplicate file.   Unfortunately I/we cannot tell users to create files outside of their local instance of OneDrive and then manually copy to the OneDrive Folder.  But this should be a good clue for MS.  Bob

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