Microsoft Assure - Answer Desk

Anonymous
2017-07-09T00:07:39+00:00

Please will somebody, anybody, tell me how to get help from or in contact with Microsoft Assure Answer Desk.

I have a subscription to Assure (renewed in May 2017) which I pay for.

I now need help from Microsoft with some software issues but have discovered that I have no way of contacting Assure to get the help that I need. 

I have been round and round the Microsoft website but with no success at all.

This seems like another thing that Microsoft is keen to take your money but reluctant to provide the service for which you have paid.

Any help appreciated.

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

100 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-10-22T20:04:17+00:00

    try 1-800-**

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-03-05T07:46:02+00:00

    That's pretty much what I was able to find online about azure vs assure. 

    Azure, a comprehensive set of cloud services for developers and IT professionals.

    Assure, a Microsoft software support plan for use on up to 5 personal devices. 

    I guess Microsoft might think differently.   

    As long as I've finally got my account settled/refunded, Microsoft can call it whatever they like.  

    Thanks

    I am not sure about the business usage for Assure. But if Microsoft tries to bill me ever again they will have a fight on their hands. Glad to see you got some justice.

    Rgs

    Fhen

    Thanks for your clarification. I guess azure and assure are two separate entities. Take care.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-03-05T05:04:44+00:00

    That's pretty much what I was able to find online about azure vs assure. 

    Azure, a comprehensive set of cloud services for developers and IT professionals.

    Assure, a Microsoft software support plan for use on up to 5 personal devices. 

    I guess Microsoft might think differently.   

    As long as I've finally got my account settled/refunded, Microsoft can call it whatever they like.  

    Thanks

    I am not sure about the business usage for Assure. But if Microsoft tries to bill me ever again they will have a fight on their hands. Glad to see you got some justice.

    Rgs

    Fhen

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2018-02-09T02:22:44+00:00

    They used to be good. I haven't tried them lately.

    They're supposed to help you with things like looking inside your computer to find out what's slowing it down, any crazy things that Word, etc., is doing that you can't fix. Now, I notice that cartoon assistant, which is almost useless, pops up first. Chat was great because it was written. The last time I called with a problem, I couldn't understand the man I was speaking to. He didn't understand what I was asking. I could hear the room was filled with people talking on the phone. I was so upset I wrote to the head Microsoft office and of course never got a reply.

    The problem I had was that Word kept making me save-as my document with a new name constantly. I finally bought a Dummies book and found the answer.

    There seems to be no place to complain about the service to. Why spend all this money to get tossed into the community and get a thousand conflicting answers.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-01-22T21:11:16+00:00

    This phone number is for USA/Canada only? No good for Australia.

    Rgs

    Fred 

    I'm sorry, this is what I've found about tech support in Australia

    https://www.microsoft.com/en-au/contact.aspx

    Or you can go to the "Contact us" support for your country

    https://support.microsoft.com/en-au/contactus/

    Maybe also what Shenan says may help, dial the number, and ask for Australian number or get transferred.

    Rgs

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments