Microsoft Assure - Answer Desk

Anonymous
2017-07-09T00:07:39+00:00

Please will somebody, anybody, tell me how to get help from or in contact with Microsoft Assure Answer Desk.

I have a subscription to Assure (renewed in May 2017) which I pay for.

I now need help from Microsoft with some software issues but have discovered that I have no way of contacting Assure to get the help that I need. 

I have been round and round the Microsoft website but with no success at all.

This seems like another thing that Microsoft is keen to take your money but reluctant to provide the service for which you have paid.

Any help appreciated.

***Post moved by the moderator to the appropriate forum category.***

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

100 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-03-06T02:48:28+00:00

    My experience is the total opposite of what you just said. Follow your posted advice and go to the Microsoft support website. You will find a "virtual agent." I typed in my problem: Office stalls. It came back with, "You lost your product registration key." Then, to talk to an agent, the site contradicts itself. First, it says agents are available 24/7. Then, it says agents are only available Mondays, 5a.m.-5p.m., T-F, 6-6, SS7-3. Why so cheap? Is Bill Gates bankrupt? Gates has my money 24/7. Where is the support I paid for?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-03-05T18:42:07+00:00

    First let me say, my issue with the request for renewal payment has been resolved.  Both have been canceled and refunded. 

    It does appear to be 2 separate "programs" or support options provided by Microsoft, being billed annually.   

    I'm not sure why Microsoft would have offered Azure to me, I don't run a business and not at all familiar with the "IT" world.  I didn't want to pay for services I knew nothing about and have never used. 

    Thanks

    Was this answer helpful?

    0 comments
  3. Anonymous
    2018-03-04T22:10:34+00:00

    That's pretty much what I was able to find online about azure vs assure. 

    Azure, a comprehensive set of cloud services for developers and IT professionals.

    Assure, a Microsoft software support plan for use on up to 5 personal devices. 

    I guess Microsoft might think differently.   

    As long as I've finally got my account settled/refunded, Microsoft can call it whatever they like.  

    Thanks

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-03-04T21:49:55+00:00

    Assure was (is?) A subscription service for home (or business, I suppose) support with Microsoft software issues.  A support / answer desk / call center.

    Azure is Microsoft's cloud-based virtualization offering (for running servers, applications and even just virtual desktops in the cloud, remotely accessing them, etc.)

    Not sure how one could ever replace (or even work together with) the other -- there is no crossover.  :-)

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-03-04T21:30:44+00:00

    Good news, I finally got a hold of someone at Microsoft,  azure and assura are both "business or IT related products. One actually replaced the other.

    They processed a full refund.

    Thanks

    Was this answer helpful?

    0 comments