Touchpad scroll not working with Excel 2010

Thank you for replying once again....

I still have the problem after creating and using a new user profile.

I ran the commands DISM and SFC as mentioned in the article (NB. I didn't see any responses to say they had fixed anything).

Tried to do a reinstall and reached the point where I'm being a bit dumb. You've asked me to reinstall but my 4 options are...

• Add or remove features
• Repair
• Remove
• Enter a product key

So not sure what to do next. Please advise.

Thanks,

Emile

Aside from the troubleshooting steps that you’ve already tried, we suggest creating a test user profile. This way we will be able to determine if the issue is not user profile related. To create a test user profile, follow these steps:

1. Go to Settings.
2. Click Accounts.
3. Select Family & other people.
4. Select the Add someone else to this PC tab.
5. Name the user as Test.
6. Set up a password.
7. Hit Next.
8. Sign in as Test user.

If the issue doesn’t happen when you’re using the test user profile, the issue might be related to your existing user profile. You would have to migrate all your data to the new user profile.

If the issue persists, it is possible that a system file is damaged. Try running the System File Checker to check for system file corruption by following the steps in this article. Once you’re done with restoring the system file that was damaged, reinstall Office 2010 by following the steps in this article.

We will be waiting for your reply.

I should have said originally, that I did try a repair, before doing an uninstall and reinstall.

Thanks.

We appreciate your response. Before we proceed, we need you to answer the following questions:

• Which Windows 10 build and version are you using? Click here for instructions on how to find your Windows build and version.
• Which Office 2010 build? Click here for the steps on how to find your Office 2010 build?
• Are you getting any error messages? If yes, please provide us a screenshot.

In the meantime, we suggest repairing Office by following the instructions on this link.

We will keep an eye on your response.

Once again, thank you for sticking with this as it's pretty annoying. Hopefully this is the info. that you're after...

Windows 10 Home – (Build: 1709) (OS Build: 16299.125)

Microsoft Office Home and Business 2010

Version: 14.0.7190.5000 (64 bit)

I'm afraid there are no error messages. The only issues is just the lack of any scroll response from the touch pad when using Excel.

Thanks again,

Emile

For a moment you got me excited, then dashed my hopes :)

Thanks for the info.

I tried uninstalling the pre-xmas updates on my old laptop but there were so many and then one of the main ones kept failing that I ended up giving up.