Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-04-17T17:29:20+00:00

    Woohooo! It's working.

    My laptop has spent about a month rebooting everyday to install failed updates but Excel scrolling is now working. I'll take that.

    Thank you.

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  2. Anonymous
    2018-04-02T00:15:02+00:00

    OK, KB4089848 update finally has fixed my Excel scroll problem, but MSAccess still doesn't respond properly to 2-finger touchpad scroll for (e.g.) query results.  I mean, there *is* a response *sometimes*, but it's always intermittent and never smooth.  Everything else (from *other* suppliers) works fine.

    While I'm here, how about Microsoft getting to deal with the REAL world:  lots of us are on limited data connections (3G, 4G, ...) and really need better control of downloads in this wretched "Win10 as Service" regime. For example, (a) tell us explicitly how many Mb (or Gb) for each download, and (b) let us specify *when* (including time of day) would be acceptable for these to be downloaded.  Actually, 'Metered Hours' for WiFi Connections (like the current 'Active Hours' feature) would be good.

    25 years ago I had software colleagues who regarded Microsoft as the devil incarnate, and I thought that they were being ridiculous.  Now I have finally seen their point.  Unfortunately it seems we can't do without you.

    JM  (Win10 1709 16299.334 and BTW how about making the text in *All* your info panels and error message dialogues copiable?)

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  3. Anonymous
    2018-03-29T05:14:27+00:00

    Sooo, we're in March and there's still no solution for this? Worse yet, the online MS support staff (the people we talk to here: https://support.microsoft.com/en-us/contactus/) have NO idea that this is a problem.

    Awesome work as always, MS!

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  4. Anonymous
    2018-03-28T21:29:36+00:00

    Yes, I just applied the update and can confirm, the scrolling works in Excel 2010 and OneNote.

    Thank you Microsoft, I appreciate fixing the problem!

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