Touchpad scroll not working with Excel 2010

Anonymous
2017-12-26T10:59:44+00:00

Good day all,

I have an Acer Aspire ES 15 running 64bit Windows 10 and Office 2010 Professional.

I've just built this machine from new and the only application or situation where 2 fingered scrolling on the touchpad doesn't work is Excel 2010.

Following some online advice I ran a fix which didn't fix it.

I also uninstalled Office 2010. That's when I found out Office 365 was pre-installed. I uninstalled that as well. I have now performed a fresh install of Office 2010 and still have the same problem with Excel 2010 only.

Btw, this is happening for all excel files whether they have freeze panes or not.

Any thoughts or help would be much appreciated.

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2018-03-24T19:22:10+00:00

    It's fixed!!!!!  ...  I did a "Check for updates". You can download from here too; https://www.catalog.update.microsoft.com/Search.aspx?q=KB4089848

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  2. Anonymous
    2018-03-01T18:04:50+00:00

    Hello,

    We have identified the root cause of the problem and have a fix and are working on integrating that fix into an update to Windows. I don't have an ETA yet as to when the fix will be available, but it is in-progress.

    -Mike

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  3. Anonymous
    2018-01-25T15:07:46+00:00

    ----------------SOLVED----------------

    Same problem

    ASUS UX360CA

    Win 10

    Excel 2010

    SOLVED

    Uninstalling Microsoft Windows Security Update (KB4054517)

    I've fonud this solution at this link

    http://www.surfaceforums.net/threads/touchpad-issue-after-latest-surface-update.22987/

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  4. Anonymous
    2018-01-06T14:07:24+00:00

    We appreciate you taking the time in performing the troubleshooting methods we’ve asked you to try. We’ve submitted your concern to our Engineers to have it reviewed and addressed. Rest assured that we are working around the clock to get this resolved.

    We will get back to you as soon as we receive an update.

    Thank you for taking the time to help and to keep me informed as to the state of play.

    Very much appreciated. Fingers crossed :)

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  5. Anonymous
    2017-12-31T16:21:02+00:00

    I have Excel 2010 and Excel 2013.  The problem only occurs on the 2010 version.  My Excel 2013 works fine on 2 fingers scroll....

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