Sign in to open "shredder.osi.office.net/shredderservice/api/aadgraph/gettenantdetails"

Anonymous
2016-11-21T09:06:10+00:00

Split from this thread.

This is happening to me too recently. It happens every time I go to copy text in Word. It appears right after I right click and select copy. It is really annoying. I thought it might be a phish so I just delete it. It sounds like a problem with a recent update now though. The screen shot elsewhere in this discussion is exactly what I see. Of note I copied this to paste elsewhere and the message did not appear so it might be restricted to Office.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2016-12-20T17:33:59+00:00

Hi Everyone,

Since customers confirm the issue has been resolved by updating Office to the latest version, I'd like to make a summary which will benefit other community members who can quickly find the useful information.

Description

Open Word 2016 on Windows, select the text, and then right click it to choose Copy, the following message pops up and ask us to sign in to open

"https://shredder.osi.office.net/ShredderService/api/aadgraph/gettenantdetails"

 

Solution

Update Office to the latest version: Open Word or other Office clients>File>Account>Update Options>Update Now.

More information

If the issue persists after updating Office applications, please let us know or start a new thread with the screenshots of the Office application version (Go to File > Account, capture a screenshot about the information under Subscription Product and Office Updates)

Thanks,

Felix

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  1. Anonymous
    2016-12-11T21:35:27+00:00

    Hi All,

    To help move forward on this issue, please provide the network trace logs via Private Message as Spike mentioned above.

    Thanks for your time and patience.

    Felix

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  2. Anonymous
    2016-12-10T14:52:50+00:00

    DITTO!!!!

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  3. Anonymous
    2016-12-09T18:04:06+00:00

    Spike,

    Thanks for trying to help, but the information you're asking for could contain confidential data and I'm not at liberty to share that, even in a private message. This is obviously a bug. The problem is that the work-arounds aren't 100% effective and the steps required are unreasonable for some. Try having hundreds of workstations with this problem. Hopefully you have enough information from other users that were able to share their information and can help Microsoft get this resolved.

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  4. Anonymous
    2016-12-09T04:43:25+00:00

    Hi YCD-Eddie,

    Could you check if you have updated the Office applications to the latest version? You can update it by clicking File > Account > Update Options > Updates Now.

    If the issue persists after updating Office applications, please provide the following information:

    1. A screenshot of the version of the affected client’s Office application.
    2. Make sure the affected users sign in to Office applications with one Office 365 work account. You can open any Office application > File > Account, under User Information > Switch account, and see if there are any Office 365 work accounts listed under Other accounts.
    3. Some network trace logs. I have sent you a private message to collect them, please check it via the following link:

    https://answers.microsoft.com/en-us/privatemessages/list

    Regards,

    Spike

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