Sign in to open "shredder.osi.office.net/shredderservice/api/aadgraph/gettenantdetails"

Anonymous

Split from this thread.

This is happening to me too recently. It happens every time I go to copy text in Word. It appears right after I right click and select copy. It is really annoying. I thought it might be a phish so I just delete it. It sounds like a problem with a recent update now though. The screen shot elsewhere in this discussion is exactly what I see. Of note I copied this to paste elsewhere and the message did not appear so it might be restricted to Office.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi Everyone,

Since customers confirm the issue has been resolved by updating Office to the latest version, I'd like to make a summary which will benefit other community members who can quickly find the useful information.

Description

Open Word 2016 on Windows, select the text, and then right click it to choose Copy, the following message pops up and ask us to sign in to open

"https://shredder.osi.office.net/ShredderService/api/aadgraph/gettenantdetails"

Solution

Update Office to the latest version: Open Word or other Office clients>File>Account>Update Options>Update Now.

More information

If the issue persists after updating Office applications, please let us know or start a new thread with the screenshots of the Office application version (Go to File > Account, capture a screenshot about the information under Subscription Product and Office Updates)

Thanks,

Felix

0 comments

56 additional answers

Anonymous

2016-12-26T09:48:49+00:00

Hi,

I updated Office as described. Haven't seen the shredder pop-up bug since, although I don't use Word regularly at the moment. But as far as I can see, the bug is fixed, so thanks for that.

Victor
Was this answer helpful?

0 comments No comments
Anonymous

2016-12-19T15:36:04+00:00

Hi Victor,

Could you share any updates?

Thanks,

Felix
Was this answer helpful?

0 comments No comments
Anonymous

2016-12-16T23:28:40+00:00

Hi Victor,

We understand it was a poor experience and sorry you were impacted. As some users confirmed that updating Office applications to the latest version may fix the issue, please try updating your Office suite to the latest (open any Office application>click File>Account>Update Opionts>Updates Now), and then check the outcome.

If the issue persists, please share with us screenshots of your Office application version (Go to File>Account capture a screenshot about the information under Subscription Product and Office Updates).

Regards,

Tim
Was this answer helpful?

0 comments No comments
Anonymous

2016-12-16T16:03:45+00:00

Surely the root cause is the creation of the "shredder service". Remove that, and you will probably remove the bug. Or is that too simple?
Was this answer helpful?

0 comments No comments