Outlook on android - receiving notifications, but emails don't show in inbox.

Anonymous
2016-12-15T21:51:08+00:00

I use outlook for android (Motorola Moto G running Android 5.1) and it worked great until a couple of days ago. Now I get notifications of new emails, but the messages don't show up in my inbox. If I click a notification to try and read the email, it says 'Couldn't open message', and takes me back to my inbox, which shows only old messages.

Please help!

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  1. Anonymous
    2021-05-04T14:26:37+00:00

    It's pretty sad that this issue has been around for five years and it appears that no engineering has been done to remedy it. I have been through all the remediation steps, reset account, delete / add account, delete / add app, full background permission and it still doesn't seem to be working. Is there something on the server side that is causing this?

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  2. Anonymous
    2019-06-18T13:39:29+00:00

    I have the same issue in june 2019, the notifications show but the app doesnt update the emails.

    As described, I turned off the battery optimizacion on the authentication app and the mails showed instantaneously as if they were there all the time.

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  3. Anonymous
    2018-12-13T21:28:38+00:00

    This has annoyed me for ages and I uninstalled Outlook back in March as I couldn't live with it - that and the dual notification tone every email... 

    Just reinstalled it to see if the app has improved and this bug was still there. However in the FAQ there is now a fix... by setting the battery optimisation in the settings of my Oneplus 6T to Don't Optimize it instantly resolved itself. 

    Probably a small hit in battery performance (no other email app requires this, Microsoft why do you have to be so f**kin awkward?) but at least we're there now. It's usable.

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  4. Anonymous
    2017-02-11T04:19:28+00:00

    Having the same Outlook app issue on my Samsung Tab Pro. Hoping for a fix

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  5. Anonymous
    2017-02-06T00:42:41+00:00

    There are no available updates.

    This does not occur on my PC and seems to be a mobile problem. Another user in the house with the exact same phone and version of Outlook does not seem to have this issue.

    The troubleshooting steps you linked may have worked at the time being, but they are 3 1/2 years old. The options described there are not available in the current Outlook.

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