Deployed O365 applications crash on start

Anonymous
2017-03-02T22:43:54+00:00

Hello all,

We're pushing out O365 this weekend to about 65 computers. We'd like to avoid having each one stream the download and install, but given some trouble we're having with the ODT that might be our only option. I used XML script editor to configure a new XML for deployment. It looks like this:

<Configuration>

    <Add OfficeClientEdition="32" Channel="Current" SourcePath="\fsstl06\DataDir\Installs\Software Distribution\Office_2016_365" OfficeMgmtCOM="TRUE">

        <Product ID="O365BusinessRetail">

            <Language ID="en-us"/>

        </Product>

    </Add>

    <Display Level="Full" AcceptEULA="TRUE"/>

    <Logging Level="Standard" Path="\fsstl06\DataDir\Installs\Software Distribution\Office_2016_365\Logging"/>

</Configuration>

Since display is on Full for now, I can say it gives us no error messages. I do have a log, and it looks okay, but I have no idea what to look for besides the word "failure" (which I saw none). So it installs fine, but when we open any application, it crashes and asks us to Close. If we ignore that, you can use Word and Excel in the background just fine. Obviously this won't work, but it makes me think the applications are okay. Also - we're not being prompted to activate or sign in to our O365 accounts that we have for our staff. What are we missing?

*Each computer had a VL Office version on it, but we removed it. Even tried running the Office removal FixIt tool just in case. It made no difference. I'm building up a fresh PC right now to try out, but that won't help much since all staff computers cannot be rebuilt for this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-05-14T09:08:08+00:00

Hi Jeremy,

Thanks for your updates. Please try the steps below and see if the issue can be fixed.

  1. Since the Office apps can be opened in Safe Mode, you can try disabling all the add-ins (e.g. for Word) and try to launch Word again.

HKEY_CURRENT_USER\Software\Microsoft\Office\application name\Addins\add-in ID

For each Add-in, there will be a key named “LoadBehavior”. Please kindly set it to “0” for every add-in to disable it from automatically being loaded when launching Office.

Then please try to launch the Word again to see if the crash happens again.

  1. Disable the Hardware Graphics Acceleration and then try again:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common

Create a new value called “DisableHardwareAcceleration” and set it to “1”:

  1. If still crashed, please kindly add this registry key to check:

HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\internet

Create a new value called “useonlinecontent” and set it to “0”:

Please let us know if you have any updates.

Regards,

Spike

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  1. Anonymous
    2017-03-27T14:18:14+00:00
    1. When it's deployed even using the default configuration, it does not prompt to activate.
    2. If we ignore the crash (leave the popup error in the background), it will function fine, except that it is not activated. And, it will crash every time it opens. Safe Mode is the only thing that avoids the crash, however, it still will not activate, so it will only work for a couple days.

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  2. Anonymous
    2017-03-27T10:25:53+00:00

    Hi Jeremy,

    We're working with the related team. Here are additional information that we'd like to confirm:

    1. If you deploy Office via ODT in any freash machine, will it also no needs for sign-in to activate Office? Does it also apply to the Office which is installed using the default configuration file?
    2. By saying "If we ignore that, you can use Word and Excel in the background just fine.", if you ignore the crash for the first time, can you use Office normally? Will the crash happens every time you open it?

    Best Regards,

    Jim

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  3. Anonymous
    2017-03-24T08:43:00+00:00

    Hi Jeremy,

    Thanks for the update. We've involved the related team to check the issue together, and we'll contact you soon.

    Best Regards,

    Jim

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  4. Anonymous
    2017-03-23T14:44:19+00:00

    The only new thing I can report is that a computer in an office across the state from me, is also crashing when opening the programs and I downloaded the software from the website like all our other working machines. This is the first that's failed from streaming the software. Unfortunately it's a computer in use by someone, and not in my physical office, so testing would be very limited.

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