Deployed O365 applications crash on start

Anonymous
2017-03-02T22:43:54+00:00

Hello all,

We're pushing out O365 this weekend to about 65 computers. We'd like to avoid having each one stream the download and install, but given some trouble we're having with the ODT that might be our only option. I used XML script editor to configure a new XML for deployment. It looks like this:

<Configuration>

    <Add OfficeClientEdition="32" Channel="Current" SourcePath="\fsstl06\DataDir\Installs\Software Distribution\Office_2016_365" OfficeMgmtCOM="TRUE">

        <Product ID="O365BusinessRetail">

            <Language ID="en-us"/>

        </Product>

    </Add>

    <Display Level="Full" AcceptEULA="TRUE"/>

    <Logging Level="Standard" Path="\fsstl06\DataDir\Installs\Software Distribution\Office_2016_365\Logging"/>

</Configuration>

Since display is on Full for now, I can say it gives us no error messages. I do have a log, and it looks okay, but I have no idea what to look for besides the word "failure" (which I saw none). So it installs fine, but when we open any application, it crashes and asks us to Close. If we ignore that, you can use Word and Excel in the background just fine. Obviously this won't work, but it makes me think the applications are okay. Also - we're not being prompted to activate or sign in to our O365 accounts that we have for our staff. What are we missing?

*Each computer had a VL Office version on it, but we removed it. Even tried running the Office removal FixIt tool just in case. It made no difference. I'm building up a fresh PC right now to try out, but that won't help much since all staff computers cannot be rebuilt for this.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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Anonymous
2017-05-14T09:08:08+00:00

Hi Jeremy,

Thanks for your updates. Please try the steps below and see if the issue can be fixed.

  1. Since the Office apps can be opened in Safe Mode, you can try disabling all the add-ins (e.g. for Word) and try to launch Word again.

HKEY_CURRENT_USER\Software\Microsoft\Office\application name\Addins\add-in ID

For each Add-in, there will be a key named “LoadBehavior”. Please kindly set it to “0” for every add-in to disable it from automatically being loaded when launching Office.

Then please try to launch the Word again to see if the crash happens again.

  1. Disable the Hardware Graphics Acceleration and then try again:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common

Create a new value called “DisableHardwareAcceleration” and set it to “1”:

  1. If still crashed, please kindly add this registry key to check:

HKEY_CURRENT_USER\software\policies\microsoft\office\16.0\common\internet

Create a new value called “useonlinecontent” and set it to “0”:

Please let us know if you have any updates.

Regards,

Spike

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  1. Anonymous
    2017-03-22T06:05:35+00:00

    Hi Jeremy,

    Got it. We are investigating the issue on our side. Once there's any update, we'll inform you.

    Best Regards,

    Jim

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  2. Anonymous
    2017-03-21T15:30:27+00:00

    It's a new laptop, instead of the new desktop. It's on our wifi that does not going through our network firewall, it's essentially a plain public wifi. I downloaded the ODT fresh from the page you linked.

    I'm using the default commands with the ODT to download, then configure Office.

    "c:\users\desktop\beesoj\setup.exe" /download "C:\users\desktop\beesoj\configuration.xml"

    Then I run "c:\users\desktop\beesoj\setup.exe" /configure configuration.xml

    I'm using the basic configuration file it except I have it set to show full UI in case it popped up an error.

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  3. Anonymous
    2017-03-21T07:29:26+00:00

    Hi Jeremy,

    Just to clarify, using a different machine in different network environment, when you use ODT to download and install Office with the default local path, the issue will appear again.

    If so, could you share the configuration commands with us? Or, are they just the default commands? Here is the official link for downloading ODT.

    If not, and you were using the shared file path, then that might be the cause.

    Best Regards,

    Jim

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  4. Anonymous
    2017-03-20T14:52:22+00:00

    Yes, sorry for the delay. On a new laptop, also not joined to the domain, running on a wifi that bypasses our network controls, we get the same results.

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