Hyperlink insert crashes Office 2016 & Windows 10 Creators Update

Anonymous
2017-03-20T11:30:29+00:00

Hi,

After a lot of searching, I still cannot explain why all office software crashes when trying to insert a hyperlink when latest creators beta is installed (15060).

The crashes all relate to the same DLL ucrtbase.dll.

As soon as I rollback to actual windows version 14393.953 the issue is non existent.

Thanks for your input

Microsoft 365 and Office | Install, redeem, activate | For home | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2017-09-12T01:40:41+00:00

But I use the god-mode all the time!  Windows 10/Office 365 is so incredibly buggy, that god-mode makes it easy to use the available tools there.  Why doesn't windows do that naturally, anyway?

I was unable to send an invoice today, thanks to Excel not working its hyperlinks, perhaps Excel's just atheistic?

Fix it, Microsoft.  Please.  NOW!

Hi,

Just put the God mode fille in a seperate folder rather than leaving it in your docs folder. Then you can use your hyperlinks in Excel.

Was this answer helpful?

40+ people found this answer helpful.
0 comments

79 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-06-28T07:15:10+00:00

    Hi Zardoc

    Thank you, your solution was spot on! Your perseverance with this problem is exemplary. I work as a IT tech and I am not as highly trained as some who have tried to resolve this problem. I thought I was going crazy and I also had recently upgraded to the Creators edition of Windows 10 (Pro). I had also tried several things to try and fix it and definitely did not want to format and reinstall Windows. It may not be the solution for everyone as the 'God Mode' app is not generally used or known about except by power users really. It still leaves the question why would an app sitting in my docs cause this issue but I'm happy that the solution worked for me.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2017-04-17T04:09:33+00:00

    Hi Andy,

    In order for us to investigate the issue, we'd like to get the following information:

    • Which version of Outlook are you using? To check this, refer to this link.
    • Aside from running Outlook in safe mode, what other troubleshooting steps have you tried so far?

    Looking forward to your response.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2017-03-21T00:04:33+00:00

    HI,

    The problem is that it's an upgrade from latest creators beta (15060). As soon as I upgrade Hyperlink issue appears. If I return to Windows 1607 no problems with hyperlink.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2017-06-28T12:31:17+00:00

    I can't believe that it was that damn God Mode folder causing all of this trouble. I don't even think that I've opened it up in 4+ years! Thanks for figuring out this solution, Zardoc, it's much appreciated! The issue is now resolved on my machine, as well.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments