Stop the "don't lose access to your account" nonsense.

Anonymous
2016-01-07T21:42:17+00:00

I'm prevented from logging in by a "set it up now" button on the generic log in page (using IE10). Like any security conscious enterprise, my company manages my passwords and isn't interested in this "nanny state" option. How do I bypass it?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2016-01-08T02:17:13+00:00

    hi mchv2.0,

    my understanding is that you keep seeing this prompt when log in to http://portal.office.com , if there is anything misunderstood, please correct me.

    to narrow down the issue, please help to confirm the following information:

    1. are the users accounts in your tenant synced from on premise active directory or created from office 365 admin center > active users?

    if it is the former scenario, please add the mobile phone number at the local ad and then sync to office 365. you can refer to jason’s reply

    here.

    1. does the prompt only pop up to admin account(s) or all user accounts?

    if the prompt only shows up to admins, please ask them to change the alternate email address to a new one under office 365 settings > personal info and check the outcome.

    3. have the affected users finished configuring the mobile number and phone number under office 365 settings > personal info ?

    1. if it is not the above symptom, please capture a screenshot of it. to upload a screenshot, you can click use rich formatting under the reply box in the forum and then click the icon of insert/edit media > browse > insert.

    regards,

    james

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  2. Anonymous
    2016-03-11T13:27:14+00:00

    I am also having problems with this. I can no longer access Office 365 because it wants my to verify my personal information when this is a COMPANY account. I can't manage or add/subtract users.  My login gets locked up because of this.

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  3. Anonymous
    2016-01-11T17:37:49+00:00

    That won't work. Please tell me how to disable ALL alerts in O365.

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  4. Anonymous
    2016-01-12T17:33:02+00:00

    No problem with alerts that are useful reminders - my issue is with an alert that blocks access. That's unreasonable when a company is never going to allow users to enter personal information for a password reset. None of your competitors block access in this way.

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  5. Anonymous
    2016-03-14T03:50:38+00:00

    Let me try to get this moving forward. @Mad Dad, I have sent you a Private Message (PM) to obtain information that involves PII information. Since you have mentioned that this is a blocker to you, please share these information to us so that we can take immediate action. Click the link below to get to PM.

    community.office365.com/.../conversations

    @MCH, since this was a blocker to you as well, would you share back to the community on how you get this resolved? This will benefit other community members who encountered the same issue.

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