Cannot open downloaded Word documents after Windows 10

Anonymous
2015-08-04T16:57:57+00:00

Hello,

I cannot open downloaded Word documents (powerpoint included) that I download onto my computer from email or my online class. This happened after I downloaded Windows 10. My spyware is turned off and it does not change anything. Any tips if there is something else turned on I can't figure out to open them? I tried going through word and in a "repair" view but it still wouldn't open.  

Thanks!

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

78 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2015-08-21T07:00:48+00:00

    The issue dealt with in  https://support.microsoft.com/en-us/kb/3086786 was fixed in the August Product Update, shipped on 8/19. If you haven’t been prompted to install the August Product Update, you can manually trigger it in Word 2013 by going to **File – Account – Update Options – Update Now.**In Word 2010, go to File>Help>Check for Updates. In Word 2007 go to Office Button>Word Options>Resources>get updates>Check for Updates.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2015-08-20T14:25:54+00:00

    Yes to all of the above. I have given up and rolled back to Windows 8 so I can do some work. All very frustrating.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2015-08-10T06:40:38+00:00

    I'm having the same problem this needs to get fixed real fast!!!!!

    grrrrrrrrrrrrrrr

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2015-08-26T14:42:06+00:00

    None of this works for me in terms of fixing my current inability to access Word 2013 on my PC. I had updated to Windows 10 a bit over a week ago. Yesterday I started getting a message that a repair needed to be done on opening, but none of the aforementioned repairs worked (nor did a few others). Nor did several uninstall and reinstall attempts. Other Office 2013functions--PPT, Excel, etc.--are fine. The only problem is in Word 2013. I have had to go to Apache OpenOffice (free) for my word processing on my PC (my usual method), unless I send everything to my macbook where I can use another version of word.

    Was this answer helpful?

    0 comments
  5. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2015-08-20T13:26:55+00:00

    Have you tried the manual steps (Workaround 1 and Workaround 2) in the article? Are you using Office 2013?

    Was this answer helpful?

    0 comments