Cannot open downloaded Word documents after Windows 10

Anonymous
2015-08-04T16:57:57+00:00

Hello,

I cannot open downloaded Word documents (powerpoint included) that I download onto my computer from email or my online class. This happened after I downloaded Windows 10. My spyware is turned off and it does not change anything. Any tips if there is something else turned on I can't figure out to open them? I tried going through word and in a "repair" view but it still wouldn't open.  

Thanks!

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-11-30T12:51:14+00:00

    Hello Team,

    Is there any update for Office 2016 with Windows 10. Have the same issue of opening files when they are downloaded in the ODB sync location locally on the machine. If the Protected view is disabled the files can be opened without any issue. However disabling protected view is not recommended. Any update on the same is appreciated.

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  2. Stefan Blom 352.3K Reputation points MVP Volunteer Moderator
    2015-08-27T22:18:19+00:00

    In Windows 10, I don't think that there is a Compatibility tab (in the Properties window) even in the Professional version. :-(  The troubleshooter is what is offered.

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  3. Anonymous
    2015-08-27T20:11:01+00:00

    I have been trying to get to that box to check, but whenever I open "properties" in mine, there is no box. Very annoying. I have the home edition. It is feasible I am missing it somewhere, but it has not been easy to locate.

    When I try the "test compatibility" option (for those who do not have the compatibility tab), the repair message just pops up again, so I cannot complete the recommended instructions.

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  4. Anonymous
    2015-08-27T19:52:17+00:00

    This issue was fixed for me when I removed the check mark to run Word in compatibility mode.

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  5. Anonymous
    2015-08-27T19:47:32+00:00

    Thanks, Stefan. I had seen that yesterday. The potential repairs did not work for me, and I sent a short response to MS indicating the problem still persists. I am just shifting to another word processor until when or if some more definitive solution can be found.

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