We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members. In Win 10, Right-click on the Start button and choose Run type %userprofile% into the Run box and click OK to open your local profile folder Double-click the OneDrive folder When you get prompted to allow access, click to allow access. OR In Win 10, Right-click on the Start button and choose Command Prompt (Admin) Click Yes to the User Account Control prompt In the command prompt, type the following command: cd %userprofile% press Enter on your keyboard 4. In the command prompt, type the following command: cd OneDrive press Enter on your keyboard 5. In the command prompt, type the following command: icacls %userprofile%\OneDrive /inheritance:e (where %userprofile%\OneDrive is the location of the folder you want to fix) press Enter on your keyboard If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop and opened from there.

I live in Australia. I found the information in the following link: http://www.microsoft.com/en-au/contact.aspx This provides the telephone numbers for callers in Australia, New Zealand and various Melanesian nations: Australian callers: 13 20 58 International callers: 612 9870 2200 This help desk is in the Phillipines, but because it's a 1300 number, I assume the cost is similar to the local call rate. They operate 8 am to 8 pm, 7 days a week. The above link also includes the option for you to click on 'This site in other countries/regions'. Before I rang the above number that number I used the following link: https://partner.support.services.microsoft.com/en-us/contact/menu/software/windows/ts/ Click on 'Schedule a call', where you can provide your phone number and the best time to be called. This help desk which is in the USA, provides help to callers from the USA and internationally. Nevertheless, when I told them I was ringing from Australia, they connected me to the Australian help desk which was closed. So I tracked down that telephone number (the first link I provided above) by searching on the internet. I hope you are able to get your problem solved.

What was the phone number you called please?

I had the same problem. After tearing my hair out trying to fix it using the online Community and Microsoft 10 FAQs, I rang the Microsoft Help Desk. They were able to fix it, but only because I had my Microsoft Office Product Key. (If I hadn't had that, a purchase receipt for Microsoft Office may have been able to solve the problem). I agree it is a MAJOR ISSUE. I now have an extremely negative view of Microsoft.

After upgrading to Windows 10, I can't open any files from Microsoft Office 2013: Word, Excel, Powerpoint, Access. The applications very briefly flash on then close. The fixes listed do not work (such as %userprofile%). This is a MAJOR ISSUE. Please advise how to fix it.

I was able to find the Product Key for my Office software and rang the Microsoft Office help desk. Once they had the Product Key they restored Office and fixed all my Excel and Word files which had become corrupted. This was an enormous relief! The help desk person indicated that if I hadn't found the Product Key, they may have been able to help if I had the purchase receipt for my laptop with its pre-installed software. Thanks for your well wishes. I really hope you find a solution very soon.

Can’t open or save files after upgrading to Windows 10

Anonymous

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

type %userprofile% into the Run box and click OK to open your local profile folder
Double-click the OneDrive folder
When you get prompted to allow access, click to allow access. OR
In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
Click Yes to the User Account Control prompt
In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

163 answers

Anonymous

2015-10-14T15:42:15+00:00

I live in Australia. I found the information in the following link:

http://www.microsoft.com/en-au/contact.aspx

This provides the telephone numbers for callers in Australia, New Zealand and various Melanesian nations:

Australian callers: 13 20 58

International callers: 612 9870 2200

This help desk is in the Phillipines, but because it's a 1300 number, I assume the cost is similar to the local call rate. They operate 8 am to 8 pm, 7 days a week.

The above link also includes the option for you to click on 'This site in other countries/regions'.

Before I rang the above number that number I used the following link:

https://partner.support.services.microsoft.com/en-us/contact/menu/software/windows/ts/

Click on 'Schedule a call', where you can provide your phone number and the best time to be called. This help desk which is in the USA, provides help to callers from the USA and internationally. Nevertheless, when I told them I was ringing from Australia, they connected me to the Australian help desk which was closed. So I tracked down that telephone number (the first link I provided above) by searching on the internet.

I hope you are able to get your problem solved.
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-14T12:58:30+00:00

What was the phone number you called please?
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-14T04:18:16+00:00

I had the same problem. After tearing my hair out trying to fix it using the online Community and Microsoft 10 FAQs, I rang the Microsoft Help Desk. They were able to fix it, but only because I had my Microsoft Office Product Key. (If I hadn't had that, a purchase receipt for Microsoft Office may have been able to solve the problem). I agree it is a MAJOR ISSUE. I now have an extremely negative view of Microsoft.
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-14T03:19:00+00:00

After upgrading to Windows 10, I can't open any files from Microsoft Office 2013: Word, Excel, Powerpoint, Access. The applications very briefly flash on then close. The fixes listed do not work (such as %userprofile%). This is a MAJOR ISSUE. Please advise how to fix it.
Was this answer helpful?

0 comments No comments
Anonymous

2015-10-11T14:15:47+00:00

I was able to find the Product Key for my Office software and rang the Microsoft Office help desk. Once they had the Product Key they restored Office and fixed all my Excel and Word files which had become corrupted. This was an enormous relief!

The help desk person indicated that if I hadn't found the Product Key, they may have been able to help if I had the purchase receipt for my laptop with its pre-installed software.

Thanks for your well wishes. I really hope you find a solution very soon.
Was this answer helpful?

0 comments No comments