We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members. In Win 10, Right-click on the Start button and choose Run type %userprofile% into the Run box and click OK to open your local profile folder Double-click the OneDrive folder When you get prompted to allow access, click to allow access. OR In Win 10, Right-click on the Start button and choose Command Prompt (Admin) Click Yes to the User Account Control prompt In the command prompt, type the following command: cd %userprofile% press Enter on your keyboard 4. In the command prompt, type the following command: cd OneDrive press Enter on your keyboard 5. In the command prompt, type the following command: icacls %userprofile%\OneDrive /inheritance:e (where %userprofile%\OneDrive is the location of the folder you want to fix) press Enter on your keyboard If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop and opened from there.

Are they working on an update? I have heard nothing of this. The "work around" does not work either. Several of my post to this site have been responded to by Microsoft employees that monitor this forum. They know how frustrated we all are. I wonder how the people that pay a monthly subscription to "Office" feel about all of this.... I have transferred all of my Office files to my old laptop running windows 7. This was not an option that I wanted, it was the only option that I had.

I upgraded to Windows 10 from Windows 7. When I use almost any MS Office product, such as Word or Publisher--in both version 2010 and 2013--I cannot save the file. It goes faint and the little circle just spins around. It appears to crash the computer almost. Will the fix they mention that is coming out (when?) fix the problem or is there something else I should do??? Very frustrated here.

HEY MICROSOFT !!!! ARE YOU WORKING ON THIS OR ARE YOU GOING TO JUST LET YOUR CUSTOMERS STAND ALONE IN THE DARK.... I LOOK FORWARD TO THE DAY THAT A GREAT COMPETETION COMES ALONG....YOU WILL LOSE A LOT. TO MANY PEOPLE HAVE POSTED OF THESE PROBLEMS AND THEY CONTINUE TO GO UNRESOLVED.

Can't save to the desktop, flash drive, no where.

I learned that if I open Word (or Excel, or Powerpoint) and then go to File>Options>Trust Center>Protected View and uncheck all the boxes that enable Protected View, I can alleviate the errors when opening a file.

Can’t open or save files after upgrading to Windows 10

Anonymous

We are aware of this problem and will release a fix in an upcoming update. Here are 2 workarounds that have been successful for other Community members.

In Win 10, Right-click on the Start button and choose Run

type %userprofile% into the Run box and click OK to open your local profile folder
Double-click the OneDrive folder
When you get prompted to allow access, click to allow access. OR
In Win 10, Right-click on the Start button and choose Command Prompt (Admin)
Click Yes to the User Account Control prompt
In the command prompt, type the following command:

cd %userprofile%

press Enter on your keyboard 4. In the command prompt, type the following command:

cd OneDrive

press Enter on your keyboard 5. In the command prompt, type the following command:

icacls %userprofile%\OneDrive /inheritance:e

(where %userprofile%\OneDrive is the location of the folder you want to fix)

press Enter on your keyboard

If these methods do not work, OneDrive files can still be accessed from different locations, including phone, tablet and online. Any single file from the OneDrive folder can be copied and pasted onto the desktop

and opened from there.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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163 answers

Anonymous

2015-11-17T12:32:07+00:00

Are they working on an update? I have heard nothing of this. The "work around" does not work either. Several of my post to this site have been responded to by Microsoft employees that monitor this forum. They know how frustrated we all are.

I wonder how the people that pay a monthly subscription to "Office" feel about all of this....

I have transferred all of my Office files to my old laptop running windows 7. This was not an option that I wanted, it was the only option that I had.
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Anonymous

2015-11-17T02:21:41+00:00

I upgraded to Windows 10 from Windows 7. When I use almost any MS Office product, such as Word or Publisher--in both version 2010 and 2013--I cannot save the file. It goes faint and the little circle just spins around. It appears to crash the computer almost. Will the fix they mention that is coming out (when?) fix the problem or is there something else I should do??? Very frustrated here.
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-16T02:10:46+00:00

HEY MICROSOFT !!!! ARE YOU WORKING ON THIS OR ARE YOU GOING TO JUST LET YOUR CUSTOMERS STAND ALONE IN THE DARK.... I LOOK FORWARD TO THE DAY THAT A GREAT COMPETETION COMES ALONG....YOU WILL LOSE A LOT.

TO MANY PEOPLE HAVE POSTED OF THESE PROBLEMS AND THEY CONTINUE TO GO UNRESOLVED.
Was this answer helpful?

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Anonymous

2015-11-15T23:38:28+00:00

Can't save to the desktop, flash drive, no where.
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Anonymous

2015-11-15T22:12:23+00:00

I learned that if I open Word (or Excel, or Powerpoint) and then go to File>Options>Trust Center>Protected View and uncheck all the boxes that enable Protected View, I can alleviate the errors when opening a file.
Was this answer helpful?

0 comments No comments