Office 2013 missing after June 11 Microsoft auto upates

@Caine0001

I've had the same problem as everyone else on here with O365 these past few days and I also got my copy of O365 through the HUP programme at work as we're an MS partner.

Think I've got the same situation as you.......signed up and got a PK in the confirmatory mail and also purchased the backup disc that is exactly as you describe even down to the sticker on the back with the instructions.

its all registered to my work email address and when I go to settings on MyAccount when I log in to O365 on the web then there's no software listed for O365.

I could however remove the existing install of O365 using the tool as explained earlier in this thread and I could install from the backup disc using my PK in the mail though it does do a streaming install which is fine but it's clearly an older version.

I could also activate it ok though needed to do it on the phone as the Internet activation wouldn't work.

I then disabled automatic updates to prevent the patches being installed so whilst far from ideal I could remove/reinstall O365 and get working again on a much older version of course as it's the version on the disc as I've disabled the automatic updates.

Not sure if if helps bug it certainly backs up what you're saying re the HUP disc and programme.

Thanks for that. My disc does the streaming install also, but if I use the digital PK they gave me originally it does Activate over the Internet. But of course I cannot do a regular install since I do not have that other PK. I am glad someone else can back up everything I have been saying. Even the HUP department at MS, when I was transferred to them, told me that I did not need a second PK to install from disc. I told them I know I can do a streaming one, but this is an emergency disc, so if I need to do an install without internet, I want to be able to. They keep insisting you can even though I directed them to MS written pages and the sticker on the disc sleeve. But anyway. Hey, besides the workaround I posted earlier for downloading the setup files for the streaming download so you can do the streaming download completely from a drive on your computer with no internet at all, I also found out a workaround now to download a complete MSI installation of Office 2013 Pro Plus and be able to install it with our digital Product Key. This is a complete standalone install using our digital Product Key. If anyone wants to know how to do that one, email me. I posted my email back a few pages ago but i put in the word "at" instead of "@". Or leave a message here with your email in it and I will email you the method. Thanks again for the support.

@Caine0001

I've had the same problem as everyone else on here with O365 these past few days and I also got my copy of O365 through the HUP programme at work as we're an MS partner.

Think I've got the same situation as you.......signed up and got a PK in the confirmatory mail and also purchased the backup disc that is exactly as you describe even down to the sticker on the back with the instructions.

its all registered to my work email address and when I go to settings on MyAccount when I log in to O365 on the web then there's no software listed for O365.

I could however remove the existing install of O365 using the tool as explained earlier in this thread and I could install from the backup disc using my PK in the mail though it does do a streaming install which is fine but it's clearly an older version.

I could also activate it ok though needed to do it on the phone as the Internet activation wouldn't work.

I then disabled automatic updates to prevent the patches being installed so whilst far from ideal I could remove/reinstall O365 and get working again on a much older version of course as it's the version on the disc as I've disabled the automatic updates.

Not sure if if helps bug it certainly backs up what you're saying re the HUP disc and programme.

I'm not sure how you got your disk, are you sure you got it from the Home use web site? 

(we're getting a bit OT to this topic btw)

I am just responding to everyone who writes. We can drop it if you want to. While i do appreciate all the advice, I never asked anyone to extend their time on this topic for me. Like I said in an earlier post, I have been an IT professional for over 30 years and am Microsoft and CompTIA certified. While I appreciate all the ideas everyone has come up with, I have to inform you that I have tried all of them and more. I have probably tried more things than will be brought up on this forum. But it does not lessen the appreciation that I have for all you guys trying to help me. Microsoft users are truly a family. A big dysfunctional one, but a family nonetheless...

I'm not sure how you got your disk, are you sure you got it from the Home use web site? 

(we're getting a bit OT to this topic btw)

I have the email receipt if you want to see it. It has the original digital purchase on it along with the emergency disc. I can forward it to you or include it as an attachment if you doubt me. Just say the word. I don't mind at all.

I had hopes since no other division of Microsoft will honor my product codes. I can Activate my programs for use, but other than that, I can do nothing with them. They are useless even though MS can pull up the orders and find my Activated Product in their system. But they will not allow me any other benefit. They admit my purchase from Microsoft HUP but that is when the game of musical phones starts. I get passed from one department to another until a few hours later they are connecting me back to the original department I called.... and we start the whole process over again. Well where there is a will there is a way. it might not be ideal, but the workaround I posted a few messages back will just have to do.

Get a “Bigger Stick” working for you – The Media

If all else fails, “shout louder”.

As an alternate approach, “get a bigger stick”. As single individuals we are pretty powerless. But there are various “media personalities” that can help ie radio/TV/Newspaper/Internet “ombudsmen”. They have large audiences and companies want to avoid bad press. When a well-known (loud mouth) media personality exposes bad customer service it can have a big, negative, long term effect on the company. So it is easier and cheaper, and better PR, to simply give the customer anything to get them to go away.

So, try to get one or more “reporters” to help you.

Twitter - Make your Pain Public, maybe then MS will fix the problem

**http://www.zdnet.com/microsofts-twitter-based-tech-support-puts-apple-in-the-shade-7000016997/**

Sorry, there is no good answer to that. If you, and all the others with this problem start tweeting it, making it more public, maybe then MS will finally be inspired to find the fix to the problem.

Microsoft has a number of dedicated teams that do this kind of support explicitly: @WinPhoneSupport, @XboxSupport, @MicrosoftHelps, @WindowsSupport.

Social media teams on @Office, @Surface, and @Microsoft