Cannot install office 2013 Error "Microsoft office professional plus 2013 encountered an error during setup"

Anonymous
2013-08-03T19:20:40+00:00

hello, 

I got the problem when i want to install microsoft office 2013. The Problem is when i click the setup, setup is running well at the first time. But when the installation almost finish, appear notification "microsoft office professional plus 2013 encountered an error during setup" then i click close and appear notification again " microsoft setup bootstrapper has stopped working".  previously, i had installed microsoft office 2013 preview and i uninstalled please help me solve this problem.

Now i already installed office 2010, i want install office 2013,

Thanks,

Isuru

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  1. Anonymous
    2014-03-20T15:17:09+00:00

    Hi,

    If any facing issue at the time Microsoft office 2013 pro. Installations, error code as below,

    1. 1406
    2. Microsoft set up bootstrapped has stopped working.

    Used the below steps for resolving the issue,

    1. Click on Windows Start button--> type ----msconfig,
    2. Click the general option----click on "selective start up"button.
    3. In Boot option clear the safe boot options.
    4. In the services options uncheck all Microsoft services.
    5. In start-up options uncheck all Microsoft running program.
    6. Restart the system and again start the Microsoft office installations it will be done.

    Enjoy!!!!!!!!!!!!

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  2. Anonymous
    2014-03-16T15:41:57+00:00

    i have also same problem bootstrapper is encountering problem 

    please help me .......

     error report

    Process name: C:\Windows\system32\taskhost.exe

    User name: Sujit\Suji

    Computer name: Sujit

    Windows build: 9200.16659.x86fre.win8_gdr.130708- Client version: 670

    WinStoreUI QFE version: 1

    CWSTileUpdateHandler::Worker - Found 2 updates.

    UpdateStoreBadge - Entering for 2 updates.

    UpdateStoreBadge: loadXML returned 0x0 for [<badge value="2"/>]

    UpdateStoreBadge: Return value from badge updater

    UpdateStoreBadge - Exiting.

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  3. Anonymous
    2014-01-20T10:25:06+00:00

    Hi Greg,

    Let me assist you with the issue related to Office 2013 installation.

    I need some details to assist you better:

    What is the edition of Office that you are trying to install?

    Have you tried any troubleshooting steps?

    Try the steps below and check the result:

    Run the fix it to remove the traces of Office completely from the computer?

    http://support.microsoft.com/kb/2739501

    Note: Try to save the fix it tool to the desktop and then run it to remove Office.

    Restart the computer, re-download and install the Office suite in clean boot mode:

    Refer to the link below to know on how to start the computer in clean boot:

    http://support.microsoft.com/kb/929135

    Note: Ensure to restart the computer to normal mode once troubleshooting is completed.

    Clean boot is performed to disable all start up programs and 3rd party services on the computer and check if they are conflicting with the Office program. If so, you may disable the unwanted software which conflict with the suite or update the same.

    I hope the above steps help. If you have further queries let us know and I will be glad to assist you further.

    Thank you

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  4. Anonymous
    2014-01-16T11:50:13+00:00

    I have the same problem but with a new computer running windows 8. I have downloaded MS Office 2013 but when I try to install from the setup.exe folder it displays a message asking if I want to access Microsoft bootstrapper and the I agree and error is 'module not found'

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  5. Anonymous
    2014-01-05T10:08:02+00:00

    I'm also having issue with this. I had office 2010 installed, and I tried installing 2013 but it gave me this error. I went into my installed applications and tried removing Office 2010 and 2013, which worked, but then I tried installing again but it didn't work! It gave me this lovely message "Microsoft office professional plus 2013 encountered an error during setup."

    I've tried a lot of things. I'm just going to return it since I can't even get it installed! Arg. Office 2010 tried and true.

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