Office iPad and OneDrive Issues - Missing Folders

Anonymous
2014-03-30T04:09:46+00:00

After trying out Office Word, Excel and Powerpoint on my iPad it seems to me that OneDrive integration is broken.

The main problem is that various folders do not show up in the Office Apps on the iPad. These missing folders though do show up in the OneDrive app for iPad.

I've also had the Office Apps lock up when trying to refresh a folder. Either the program locks up and I have to restart it or, the refresh icon just spins forever.

To troubleshoot the issue I've removed the Word app, reinstalled and reconnected my OneDrive account. I've done this a couple of times and each time when I try to view one of my folders, the app hangs. After restarting the app the folder I was trying to view has missing subfolders.

If I add a subfolder after I've viewed the folder in Word (for example) the new folder shows up. However, none of the folders that are missing will ever appear, no matter how many times I try to refresh the folder.

Oddly enough the missing folders are different between Word, Excel and Powerpoint.

My "Mac Docs" folder should have 25 folders. Word shows 16 folders, Excel shows 9 and PowerPoint shows all 25. However, PowerPoint also has trouble refreshing the folder, and after I've removed some folders, its still displaying the removed folders.

Office on iPad has great potential for me, especially with OneDrive integration, however, at this stage it appears to be quite buggy.

Microsoft 365 and Office | Word | For home | iOS

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Anonymous
2014-12-17T18:21:52+00:00

Today we shipped an update to Office for iOS which should fully solve the problem of folders/files taking a long time to show up (or never show up).  I apologize that it took a while to get this fix to everyone, but we had to be certain to not cause new issues in the process.  

Please retest the issue and let me know if our update fixed your issues and if it didn't then please provide details so that we can investigate.

Thank you for the patience!

Derek

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Anonymous
2014-05-13T04:33:54+00:00

I am not sure if this helps you, but it has fixed the problem for me.  I found that the folder types in my OneDrive were set to Picture folders, not Document folders.

By selecting the folder in Onedrive web application, the properties have a "Folder Type" when you click on the change hyperlink it gives you the ability to chnage the type from Pictures to Documents via radio button.

Once I performed this task all of my folders appeared. in the iOS Office Apps.

Seems that OneDrive determines the Folder type, from the content placed into the folder.

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  1. Anonymous
    2014-10-22T23:50:52+00:00

    When is Microsoft going to wake up and address the multitude of issues with MS Office for iPad!?!  

    8 months with no resolution, or even any acknowledgement of these issues is a complete and total abdication of their responsibilities to their customers!  If they were free apps, even then they would be derelict, but given that we have to pay for a "service" that is not being provided it is inexcusable!  

    We are completely unable to access our folders and files through the forced "use" of their cloud "non-service", Onedrive.  This makes MS Office for iPad virtually unusable.  The only way we can save any file is just to dump it into a "pile" in Onedrive, without any way of organizing our folders or files for later retrieval.  This is deplorable, no, more than that, criminal, given their total lack of response to hundreds, and likely, thousands of irate customers. 

    Aside from that, the apps are horrendously slow.  When I try to type into an app, the time lag before characters show up runs from 3 to 5 seconds after they are typed!  No other app on my iPad acts this way.  

    And now, a further issue has surfaced:  when I try to save a file, Word tells me that the file already exists!  No matter what I name the file, it says it already exists!  Just as a test, I named it "boop oop de doo", and it still said it already exists!  The only way I could save my file was naming it: "it does not exist", and even then, it only allowed me to replace the nonexistent file!  

    What at is the problem with Microsoft, that they are so incompetent in their total lack of response to their responsibilities!?!

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  2. Anonymous
    2014-10-05T19:16:58+00:00

    I am not sure if this helps you, but it has fixed the problem for me.  I found that the folder types in my OneDrive were set to Picture folders, not Document folders.

    By selecting the folder in Onedrive web application, the properties have a "Folder Type" when you click on the change hyperlink it gives you the ability to chnage the type from Pictures to Documents via radio button.

    Once I performed this task all of my folders appeared. in the iOS Office Apps.

    Seems that OneDrive determines the Folder type, from the content placed into the folder.

    For me, this solution does not work. I still do not see my documents :(

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  3. Anonymous
    2014-09-27T12:59:47+00:00

    This is great analysis John, and I wish Microsoft would actually address the issue. I am shocked that they could come out with such a great product from the user interface and how it works, but then completely ignore certain key issues that affect its usability.

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