Office iPad and OneDrive Issues - Missing Folders

Anonymous
2014-03-30T04:09:46+00:00

After trying out Office Word, Excel and Powerpoint on my iPad it seems to me that OneDrive integration is broken.

The main problem is that various folders do not show up in the Office Apps on the iPad. These missing folders though do show up in the OneDrive app for iPad.

I've also had the Office Apps lock up when trying to refresh a folder. Either the program locks up and I have to restart it or, the refresh icon just spins forever.

To troubleshoot the issue I've removed the Word app, reinstalled and reconnected my OneDrive account. I've done this a couple of times and each time when I try to view one of my folders, the app hangs. After restarting the app the folder I was trying to view has missing subfolders.

If I add a subfolder after I've viewed the folder in Word (for example) the new folder shows up. However, none of the folders that are missing will ever appear, no matter how many times I try to refresh the folder.

Oddly enough the missing folders are different between Word, Excel and Powerpoint.

My "Mac Docs" folder should have 25 folders. Word shows 16 folders, Excel shows 9 and PowerPoint shows all 25. However, PowerPoint also has trouble refreshing the folder, and after I've removed some folders, its still displaying the removed folders.

Office on iPad has great potential for me, especially with OneDrive integration, however, at this stage it appears to be quite buggy.

Microsoft 365 and Office | Word | For home | iOS

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Anonymous
2014-12-17T18:21:52+00:00

Today we shipped an update to Office for iOS which should fully solve the problem of folders/files taking a long time to show up (or never show up).  I apologize that it took a while to get this fix to everyone, but we had to be certain to not cause new issues in the process.  

Please retest the issue and let me know if our update fixed your issues and if it didn't then please provide details so that we can investigate.

Thank you for the patience!

Derek

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Anonymous
2014-05-13T04:33:54+00:00

I am not sure if this helps you, but it has fixed the problem for me.  I found that the folder types in my OneDrive were set to Picture folders, not Document folders.

By selecting the folder in Onedrive web application, the properties have a "Folder Type" when you click on the change hyperlink it gives you the ability to chnage the type from Pictures to Documents via radio button.

Once I performed this task all of my folders appeared. in the iOS Office Apps.

Seems that OneDrive determines the Folder type, from the content placed into the folder.

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  1. Anonymous
    2014-04-01T03:15:17+00:00

    As I mentioned in my original post, the folders that are missing show up on the OneDrive app on the iPad, or for that matter any other OneDrive client (on MS Surface, in the Web Interface, Office on Windows, etc). Suffice it to say, the folder is in OneDrive. It just appears for some reason Office for iPad currently has some problems listing these folders.

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  2. Anonymous
    2014-03-31T21:35:54+00:00

    Thank you for reporting this issue.  We are aware of the problem and are working on a solution.  

    Using the Recent tab, which shows the most recently viewed files along with pinned files, would be a good workaround for recently used files as the Most Recently Used list roams across devices.  Also, if you really want to browse OneDrive via the Open tab you could take the drastic step of reducing the number of folders in your OneDrive service.  I know that this is a painful workaround but we are unaware of any other way to work around this problem.

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  3. Anonymous
    2014-03-30T17:20:17+00:00

    What type of folders are missing from the ipad word and excel?

    It would have only those that are already on OneDrive.

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