Office iPad and OneDrive Issues - Missing Folders

Anonymous

After trying out Office Word, Excel and Powerpoint on my iPad it seems to me that OneDrive integration is broken.

The main problem is that various folders do not show up in the Office Apps on the iPad. These missing folders though do show up in the OneDrive app for iPad.

I've also had the Office Apps lock up when trying to refresh a folder. Either the program locks up and I have to restart it or, the refresh icon just spins forever.

To troubleshoot the issue I've removed the Word app, reinstalled and reconnected my OneDrive account. I've done this a couple of times and each time when I try to view one of my folders, the app hangs. After restarting the app the folder I was trying to view has missing subfolders.

If I add a subfolder after I've viewed the folder in Word (for example) the new folder shows up. However, none of the folders that are missing will ever appear, no matter how many times I try to refresh the folder.

Oddly enough the missing folders are different between Word, Excel and Powerpoint.

My "Mac Docs" folder should have 25 folders. Word shows 16 folders, Excel shows 9 and PowerPoint shows all 25. However, PowerPoint also has trouble refreshing the folder, and after I've removed some folders, its still displaying the removed folders.

Office on iPad has great potential for me, especially with OneDrive integration, however, at this stage it appears to be quite buggy.

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Answer accepted by question author

Anonymous

Today we shipped an update to Office for iOS which should fully solve the problem of folders/files taking a long time to show up (or never show up). I apologize that it took a while to get this fix to everyone, but we had to be certain to not cause new issues in the process.

Please retest the issue and let me know if our update fixed your issues and if it didn't then please provide details so that we can investigate.

Thank you for the patience!

Derek

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Answer accepted by question author

Anonymous

I am not sure if this helps you, but it has fixed the problem for me. I found that the folder types in my OneDrive were set to Picture folders, not Document folders.

By selecting the folder in Onedrive web application, the properties have a "Folder Type" when you click on the change hyperlink it gives you the ability to chnage the type from Pictures to Documents via radio button.

Once I performed this task all of my folders appeared. in the iOS Office Apps.

Seems that OneDrive determines the Folder type, from the content placed into the folder.

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50 additional answers

Anonymous

2014-05-18T18:43:12+00:00

Thanks

That solution worked perfect!

GREAT CATCH!

I've been bounced from one help site to another by Office for hours

And nowhere did one of Office's people through forum or their online chat assistance

make that suggestion

You saved me a ton of aggravation
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Anonymous

2014-05-13T22:25:26+00:00

Excellent, that solved it for me too!
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Anonymous

2014-05-07T21:19:51+00:00

I'm having exactly the same issue and wondered whether there was any progress in finding a fix. so far I've been very impressed with the functionality of Office 365 across platforms and the integration with OneDrive. I've moved from DropBox and as an avid Apple user have been tempted to use these services and 'come back' to Microsoft. However, this one issue is holding me back as it might seem such a small problem but it significantly affects the ease of use of the whole Office and OneDrive potential.
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