Office iPad and OneDrive Issues - Missing Folders

Anonymous
2014-03-30T04:09:46+00:00

After trying out Office Word, Excel and Powerpoint on my iPad it seems to me that OneDrive integration is broken.

The main problem is that various folders do not show up in the Office Apps on the iPad. These missing folders though do show up in the OneDrive app for iPad.

I've also had the Office Apps lock up when trying to refresh a folder. Either the program locks up and I have to restart it or, the refresh icon just spins forever.

To troubleshoot the issue I've removed the Word app, reinstalled and reconnected my OneDrive account. I've done this a couple of times and each time when I try to view one of my folders, the app hangs. After restarting the app the folder I was trying to view has missing subfolders.

If I add a subfolder after I've viewed the folder in Word (for example) the new folder shows up. However, none of the folders that are missing will ever appear, no matter how many times I try to refresh the folder.

Oddly enough the missing folders are different between Word, Excel and Powerpoint.

My "Mac Docs" folder should have 25 folders. Word shows 16 folders, Excel shows 9 and PowerPoint shows all 25. However, PowerPoint also has trouble refreshing the folder, and after I've removed some folders, its still displaying the removed folders.

Office on iPad has great potential for me, especially with OneDrive integration, however, at this stage it appears to be quite buggy.

Microsoft 365 and Office | Word | For home | iOS

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Anonymous
2014-12-17T18:21:52+00:00

Today we shipped an update to Office for iOS which should fully solve the problem of folders/files taking a long time to show up (or never show up).  I apologize that it took a while to get this fix to everyone, but we had to be certain to not cause new issues in the process.  

Please retest the issue and let me know if our update fixed your issues and if it didn't then please provide details so that we can investigate.

Thank you for the patience!

Derek

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Anonymous
2014-05-13T04:33:54+00:00

I am not sure if this helps you, but it has fixed the problem for me.  I found that the folder types in my OneDrive were set to Picture folders, not Document folders.

By selecting the folder in Onedrive web application, the properties have a "Folder Type" when you click on the change hyperlink it gives you the ability to chnage the type from Pictures to Documents via radio button.

Once I performed this task all of my folders appeared. in the iOS Office Apps.

Seems that OneDrive determines the Folder type, from the content placed into the folder.

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  1. Anonymous
    2014-05-30T21:54:15+00:00

    All my folders were marked as "Folder Type" "Documents" so Aaron_78's fix doesn't apply to me.

    I don't know about other users that are having this issue, but to me it seems that it has something to do with the size of the folder. I have lots of subfolders and files. I wonder if the app is trying to download the index for the entire directory tree and times out.

    Anyway, still no fix for me. Though now I sometimes get an error message "Cannot Connect to Server The server may be unavailable. Check your internet connection and try again." 

    I certainly don't have a connection problem because I can successfully browse to a number of different folders.

    Hopefully MS will fix this soon. Since it seems this thread is marked "Answered" we may need to start a new thread.

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  2. Anonymous
    2014-05-29T09:25:42+00:00

    Stonecrd, I am in the EXACT same situation as you. Microsoft really needs to fix this, especially since we are paying $99 a year for this program

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  3. Anonymous
    2014-05-28T17:43:26+00:00

    This is not a solution for me. I have a business folder with numerous subfolders and only on the iPad do I have an issue. I can open onedrive on the Ipad and drill down my folders, I can access the folders from the browser in onedrive, I can access the folders from my iPhone in OfficeMobile and drill down to all subfolders. However, when I try to access this directly from Excel, Word or PowerPoint on my iPad it takes about 30s and then gives me a cannot connect to server message try later.

    There is clearly and issue with the MS Office Apps for iPad when accessing onedrive folders with mutliple subfolders. I have tried all of the workarounds with no success.

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