OneNote for Mac crashes on start

Anonymous
2014-07-02T02:40:09+00:00

<p>Today, when using OneNote for Mac my MacBook Pro crashed. After rebooting, it told me OneNote had caused the crash. Now, everytime I open OneNote, the app crashed immediately. I've tried re-installing through the App Store and removing caches but it keeps crashing on start.</p><p></p><p>What to do? Most important is there are a lot of unsynced changes I cannot afford to lose...</p>

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2014-08-07T01:02:07+00:00

I was able to fix the crash on startup by following these steps from another thread:

  • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
  • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
  • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
  • Restart your computer.
  • Try launching OneNote and signing in again.

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  1. Anonymous
    2018-05-31T02:55:41+00:00

    I followed this instruction to fix the onenote crash issue

    • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
    • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
    • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
    • Restart your computer.
    • Try launching OneNote and signing in again.

    And now all my onenotes are gone. How to get back all my notes

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  2. Anonymous
    2018-05-31T00:10:27+00:00

    Hi all,

    I followed this link: https://answers.microsoft.com/en-us/msoffice/forum/msoffice\_onenote-mso\_mac/onenote-for-mac-crashes-on-start/76198510-7bef-407c-ad79-d3628a94ee27

    to fix the issue with onenote crashed. The instructions are below

    A:

    I was able to fix the crash on startup by following these steps from another thread:

    • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
    • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
    • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
    • Restart your computer.
    • Try launching OneNote and signing in again.

    And now all my onenotes are gone. How to get back my onenotes stuff

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  3. Anonymous
    2018-03-07T22:21:48+00:00

    I am having the exact same issues. 

    I have tried all of the steps here:

    1. delete folders in Container
    2. delete folders in GroupContainer
    3. Blow away keychain
    4. delete anything onenote related in the /var folder

    I need to be able to access these notes from the OneNote for Mac client. 

    Folks at Microsoft, any help or guidance would be much appreciated.

    Thanks,

    Matt

    EDIT 2: 

    I noticed in my App Store updates that I had two OneDrive updates. One that bumped onedrive to version 17.3 and then a later one that bumped it back to 17.0. Are there shared services between OneNote and OneDrive that could have caused OneNote to start failing. I have since uninstalled both completely, reinstalled OneNote and am getting the same issues.

    EDIT: Here is the crash log:

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_CRASH (SIGABRT)

    ExceptionEnumString: 805306368

    Exception Code: 0x00000001 (0x00007fff793ea008)

    Date/Time: 2018-03-07 22:41:13 +0000

    Application Name: Microsoft OneNote

    Application Bundle ID: com.microsoft.onenote.mac

    Application Signature: ONMC

    Application Bitness: x64

    Application Version: 16.10.0.18020601

    Crashed Module Name: merp

    Crashed Module Version: 16.10.0.180206

    Crashed Module Offset: 0x000000000000305c

    Blame Module Name: unknown

    Blame Module Version: 16.10.0.180206

    UnsymbolicatedChecksum: 51B1AD85C68ADF1838F87EDAF215518C

    Blame Module Offset: unknown

    StackHash: b5c2d345c7eb549a-dm_805306368_bk

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Build Type: SHIP

    Crashed thread Stack Pointer: 0x_0000700000840740

    Audience: Production

    AudienceGroup: Production

    AudienceChannel: CC

    Crashed thread: 17

    Thread 0:

    #  1  0x00007fff8b509f72 in _mach_msg_trap + 0x0000000A (libsystem_kernel.dylib + 0x0000000000010f72) 0x0000000000000000

    #  2  0x00007fff9185f114 in ___CFRunLoopServiceMachPort + 0x000000D4 (CoreFoundation + 0x000000000008a114) 0x0000000000000000

    #  3  0x00007fff9185e5dc in ___CFRunLoopRun + 0x0000054C (CoreFoundation + 0x00000000000895dc) 0x00007fff5d0ac8f0

    #  4  0x00007fff9185de28 in _CFRunLoopRunSpecific + 0x00000128 (CoreFoundation + 0x0000000000088e28) 0x00007fff5d0ad5d0

    #  5  0x00007fff91e6c935 in _RunCurrentEventLoopInMode + 0x000000EB (HIToolbox + 0x0000000000030935) 0x00007fff5d0ad630

    #  6  0x00007fff91e6c76f in _ReceiveNextEventCommon + 0x000001B0 (HIToolbox + 0x000000000003076f) 0x00007fff5d0ad670

    #  7  0x00007fff91e6c5af in __BlockUntilNextEventMatchingListInModeWithFilter + 0x00000047 (HIToolbox + 0x00000000000305af) 0x00007fff5d0ad6f0

    #  8  0x00007fff8c406df6 in __DPSNextEvent + 0x0000042B (AppKit + 0x0000000000048df6) 0x00007fff5d0ad710

    #  9  0x00007fff8c406226 in -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x000001C6 (AppKit + 0x0000000000048226) 0x00007fff5d0adb70

    10  0x00007fff8c675a82 in -[NSApplication _doModalLoop:peek:] + 0x0000028D (AppKit + 0x00000000002b7a82) 0x00007fff5d0adf60

    11  0x00007fff8c8566fb in ___35-[NSApplication runModalForWindow:]_block_invoke + 0x0000007E (AppKit + 0x00000000004986fb) 0x00007fff5d0adfb0

    12  0x00007fff8c673375 in -[NSApplication runModalForWindow:] + 0x0000009C (AppKit + 0x00000000002b5375) 0x00007fff5d0adff0

    13  0x0000000105367529 in  (mso99 + 0x0000000000bb8529) 0x00007fff5d0ae0b0

    14  0x00007fff9ae61e2e in -[NSObject(NSThreadPerformAdditions) performSelector:onThread:withObject:waitUntilDone:modes:] + 0x0000045B (Foundation + 0x0000000000034e2e) 0x00007fff5d0ae0d0

    15  0x00007fff9ae61955 in -[NSObject(NSThreadPerformAdditions) performSelectorOnMainThread:withObject:waitUntilDone:] + 0x00000083 (Foundation + 0x0000000000034955) 0x00007fff5d0ae220

    16  0x0000000105364a17 in  (mso99 + 0x0000000000bb5a17) 0x00007fff5d0ae270

    17  0x00000001053657c5 in  (mso99 + 0x0000000000bb67c5) 0x00007fff5d0ae2a0

    18  0x00000001039d3077 in  (Microsoft OneNote + 0x0000000000e83077) 0x00007fff5d0ae3c0

    19  0x0000000103897461 in  (Microsoft OneNote + 0x0000000000d47461) 0x00007fff5d0ae400

    20  0x00007fff91875b0c in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 0x0000000C (CoreFoundation + 0x00000000000a0b0c) 0x00007fff5d0ae520

    21  0x00007fff91875a9f in ____CFXRegistrationPost_block_invoke + 0x0000003F (CoreFoundation + 0x00000000000a0a9f) 0x00007fff5d0ae530

    22  0x00007fff91875a17 in __CFXRegistrationPost + 0x00000197 (CoreFoundation + 0x00000000000a0a17) 0x00007fff5d0ae550

    23  0x00007fff91875782 in ____CFXNotificationPost_block_invoke + 0x00000032 (CoreFoundation + 0x00000000000a0782) 0x00007fff5d0ae5c0

    24  0x00007fff91832592 in -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 0x00000782 (CoreFoundation + 0x000000000005d592) 0x00007fff5d0ae600

    25  0x00007fff918317e5 in __CFXNotificationPost + 0x000002B5 (CoreFoundation + 0x000000000005c7e5) 0x00007fff5d0aed10

    26  0x00007fff9ae33f5a in -[NSNotificationCenter postNotificationName:object:userInfo:] + 0x00000042 (Foundation + 0x0000000000006f5a) 0x00007fff5d0aef60

    27  0x00007fff8c551355 in -[NSApplication _postDidFinishNotification] + 0x00000129 (AppKit + 0x0000000000193355) 0x00007fff5d0aef90

    28  0x00007fff8c5510bf in -[NSApplication _sendFinishLaunchingNotification] + 0x000000CB (AppKit + 0x00000000001930bf) 0x00007fff5d0aefe0

    29  0x00007fff8c40bd99 in -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 0x0000022D (AppKit + 0x000000000004dd99) 0x00007fff5d0af010

    30  0x00007fff8c40b843 in -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 0x000000FA (AppKit + 0x000000000004d843) 0x00007fff5d0af0a0

    31  0x00007fff9ae8250d in -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 0x00000122 (Foundation + 0x000000000005550d) 0x00007fff5d0af0f0

    32  0x00007fff9ae82387 in __NSAppleEventManagerGenericHandler + 0x00000066 (Foundation + 0x0000000000055387) 0x00007fff5d0af140

    33  0x00007fff9a559261 in aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 0x00000213 (AE + 0x0000000000008261) 0x00007fff5d0af180

    34  0x00007fff9a558fe8 in dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 0x0000001F (AE + 0x0000000000007fe8) 0x00007fff5d0af2f0

    35  0x00007fff9a558f04 in _aeProcessAppleEvent + 0x00000120 (AE + 0x0000000000007f04) 0x00007fff5d0af320

    36  0x00007fff91e7caf9 in _AEProcessAppleEvent + 0x00000037 (HIToolbox + 0x0000000000040af9) 0x00007fff5d0af370

    37  0x00007fff8c407290 in __DPSNextEvent + 0x000008C5 (AppKit + 0x0000000000049290) 0x00007fff5d0af3b0

    38  0x00007fff8c406226 in -[NSApplication _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 0x000001C6 (AppKit + 0x0000000000048226) 0x00007fff5d0af810

    39  0x00007fff8c3fad80 in -[NSApplication run] + 0x000002AA (AppKit + 0x000000000003cd80) 0x00007fff5d0afc00

    40  0x00007fff8c3c4368 in _NSApplicationMain + 0x00000498 (AppKit + 0x0000000000006368) 0x00007fff5d0afc60

    41  0x00007fff91dfa5ad in _start + 0x00000001 (libdyld.dylib + 0x00000000000035ad) 0x00007fff5d0afcb0

    x86_64 Thread State(64bit):

      __rax: 0x0000000000000000   __rbx: 0x00000000ffffffff   __rcx: 0x00007fff5d0ac838   __rdx:0x0000000000000000

      __rdi: 0x00007fff5d0ac9a0   __rsi: 0x0000000007000806   __rbp: 0x00007fff5d0ac880   __rsp:0x00007fff5d0ac838

      __r8: 0x000000000000440f    __r9: 0x00000000ffffffff    __r10: 0x0000000000000c00   __r11:0x0000000000000206

      __r12: 0x0000000000000c00   __r13: 0x0000000000000000   __r14: 0x00007fff5d0ac9a0   __r15:0x000000000000440f

      __rip: 0x00007fff8b509f72   __rflags: 0x0000000000000206   __cs: 0x0000000000000007   __fs:0x0000000000000000

      __gs: 0x0000000000000000  

    Thread 1:

    #  1  0x00007fff8b5105e2 in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x00000000000175e2) 0x0000000000000000

    #  2  0x00007fff9b54c341 in _start_wqthread + 0x0000000D (libsystem_pthread.dylib + 0x0000000000001341) 0x0000000000000000

    x86_64 Thread State(64bit):

      __rax: 0x0000000002000170   __rbx: 0x0000000000000000   __rcx: 0x0000700000080f08   __rdx:0x0000000000000000

      __rdi: 0x0000000000000004   __rsi: 0x0000000000000000   __rbp: 0x0000700000080f50   __rsp:0x0000700000080f08

      __r8: 0x00000000000010ff    __r9: 0x0000000000000000    __r10: 0x0000000000000000   __r11:0x0000000000000246

      __r12: 0x0000700000081000   __r13: 0x00000000000020ff   __r14: 0x0000000000000807   __r15:0x0000000000000021

      __rip: 0x00007fff8b5105e2   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

      __gs: 0x0000000000000000  

    Thread 2:

    #  1  0x00007fff8b510efa in _kevent_qos + 0x0000000A (libsystem_kernel.dylib + 0x0000000000017efa) 0x0000000000000000

    #  2  0x00007fff90d05dcd in __dispatch_autorelease_pool_pop + 0x00000000 (libdispatch.dylib + 0x0000000000007dcd) 0x0000000000000000

    x86_64 Thread State(64bit):

      __rax: 0x0000000000000001   __rbx: 0x00007fff7a896400   __rcx: 0x0000700000093598   __rdx:0x0000000000000000

      __rdi: 0x0000000000000003   __rsi: 0x0000000000000000   __rbp: 0x0000700000093630   __rsp:0x0000700000093598

      __r8: 0x0000000000000001    __r9: 0x0000000000000000    __r10: 0x00007000000935b8   __r11:0x0000000000000246

      __r12: 0x0000700000093600   __r13: 0x00007fff7a896440   __r14: 0x00007000000935b8   __r15:0x00007fff7a896480

      __rip: 0x00007fff8b510efa   __rflags: 0x0000000000000246   __cs: 0x0000000000000007   __fs:0x0000000000000000

      __gs: 0x0000000000000000  

    Thread 3:

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  4. Anonymous
    2018-01-01T18:30:40+00:00

    Please help!

    I am experiencing the same issue not being able to open One Note on my Mac Book Air OS X El Capitan version 10.11.6 (15G31)  I immediately receive a notice stating "Problem setting up One Note" when opening the app.

    I have successfuly located/ deleted the folders listed below

    • /Library/Containers/com.microsoft.onenote.mac
    • ~/Library/Group\ Containers/UBF8T346G9.Office

    As well a completing this step -

    • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.

    After restarting my Mac and reopening the One Note app i still received the error message 

    "Problem setting up One Note".

    Please help or process a refund for this portion of Microsoft Office that I purchased with intent to use.

            Thank you!

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