OneNote for Mac crashes on start

Anonymous
2014-07-02T02:40:09+00:00

<p>Today, when using OneNote for Mac my MacBook Pro crashed. After rebooting, it told me OneNote had caused the crash. Now, everytime I open OneNote, the app crashed immediately. I've tried re-installing through the App Store and removing caches but it keeps crashing on start.</p><p></p><p>What to do? Most important is there are a lot of unsynced changes I cannot afford to lose...</p>

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2014-08-07T01:02:07+00:00

I was able to fix the crash on startup by following these steps from another thread:

  • Delete this folder: ~/Library/Containers/com.microsoft.onenote.mac
  • Delete this folder: ~/Library/Group\ Containers/UBF8T346G9.Office
  • Open up “Keychain Access” app on your Mac, and search for “MicrosoftOffice”. If OneNote recognized that you signed in, you will have an entry with a long name. Delete it.
  • Restart your computer.
  • Try launching OneNote and signing in again.

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  1. Anonymous
    2017-03-28T07:53:05+00:00

    None of those files are there for me right now. However I have it installed on my computer

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  2. Anonymous
    2017-01-12T22:53:26+00:00

    So sad that Onenote didn't work.  I really liked the interface.  It literally crashed 15 times when i was trying to bring in pdf's and start my first notebook.

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  3. Anonymous
    2016-12-12T02:13:55+00:00

    Hi Madison.

    Thanks for posting the crash dump. We will investigate.

    Me too.  Started after the last update (15.29).  Everything works fine on IOS devices but on my MacBook Pro running 10.12.1 it quits after it starts to synch. The last episode, partial log attached, is the longest it has lasted in the past week. It seemed to make it almost all the way through an all notebooks sync. Apart from the previously mentioned suggestions, anything new?

    If you need the complete log, is there somewhere I can send it?

    Thanks

    Microsoft Error Reporting log version: 2.0

    Error Signature:

    Exception: EXC_CRASH (SIGABRT)

    Exception Code: 0x00000001 (0x00007fffdb26c128)

    Date/Time: 2016-12-12 02:05:46 +0000

    Application Name: Microsoft OneNote

    Application Bundle ID: com.microsoft.onenote.mac

    Application Signature: ONMC

    Application Bitness: x64

    Application Version: 15.29.0.161205

    Crashed Module Name: merp

    Crashed Module Version: 15.29.0.161205

    Crashed Module Offset: 0x0000000000002a15

    Blame Module Name: Microsoft OneNote

    Blame Module Version: 15.29.0.161205

    Blame Module TimeStamp: 0x58474810

    Blame Module Offset: 0x00000000004923e0

    StackHash: 67c2

    Application LCID: 1033

    Extra app info: Reg=en Loc=0x0409

    Crashed thread: 9

    Operating System Information

    Operating System: Mac OS X 10.12.1 (Build 16B2657)

    CPU: Intel x86, Logical CPU Count: 4, Frequency: 3300 MHz

    Physical Memory: 16384 MB

    Device: x86_64

    Screen: 1440.000000 x 900.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1440.000000, 900.000000

    Screen: 1920.000000 x 1080.000000, bitsPerPixel = 24, frame = -213.000000, 900.000000, 1920.000000, 1080.000000

    Microsoft Application Information:

    Error Reporting UUID: 3572A6D6-281D-4945-93F1-1BD1529788DF

    ULS UUID: D860484D-1785-4C24-BCBA-4EE1CE708F59

    Rules Engine Session ID: D860484D-1785-4C24-BCBA-4EE1CE708F59

    Time from launch: 0 hours, 1 minutes, 11 seconds

    Total errors on this client: 45

    Crashed App Virtual Memory Size: 3834.160

    Crashed App Resident Memory Size: 246.5468

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  4. Anonymous
    2016-12-08T22:59:19+00:00

    Works perfectly. Thank you!

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