Error 1920. Service osppsvc failed to start

Anonymous
2010-06-18T02:02:11+00:00

I obtained Microsoft Officew Professional Plus 2010 for home use via the Home Use Program. I have Windows 7 Home Premium 64 bit. When I try loading Office I get the following error message:

Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

I have administrator privileges on my computer. So I need help resolving this issue.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

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Anonymous
2010-07-07T13:49:56+00:00

Open Run (Press Windows key + R) > type services.msc and click on OK

On the services MMC window right-click on Office Software Protection Platform and select Properties

Select the LOG ON tab > change the ‘Log on as’ information from ‘This Account’ (Network Service) to ‘Local System Account’

Click on Apply and OK

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  1. Anonymous
    2014-06-20T13:02:37+00:00

    As above question i have the same. So i have window XP that has Microsoft Office 2010 plus with an error 1920. I want solution that help me to find this problem, so then i need your help 

    suggest me the right steps how to do it and solve it. I'll waiting for your response ....

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  2. Anonymous
    2010-06-18T22:44:53+00:00

    On Fri, 18 Jun 2010 22:00:35 +0000, Jorge Schulz wrote:

    I checked the service, it only appears when trying to install Office 2010. Tried to manually start it, but got a messaged that some files were missing. Office 2007 is working as it should.

    Some files? If I look for that error I get this information:

    http://www.networknet.nl/apps/wp/archives/tag/error

    http://support.microsoft.com/kb/983462

    But I am not sure this is of any help to you.....

    You could also try to ask your question in:

    http://social.technet.microsoft.com/Forums/en-us/officesetupdeploy/threads


    Gérard

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  3. Anonymous
    2010-06-18T22:00:35+00:00

    I checked the service, it only appears when trying to install Office 2010. Tried to manually start it, but got a messaged that some files were missing. Office 2007 is working as it should.

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  4. Anonymous
    2010-06-18T19:46:37+00:00

    I have not tried a clean boot yet.

    I have Office 2007 on this computer. When I tried to load Office 2010, I received that message. I do not have any beta versions of Office. Should I uninstall office 2007 before I Install Office 2007?

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