Can't open Word File because of end tag/start tag mismatch error...need XML help!

Anonymous
2010-06-09T00:42:38+00:00

I get the following message when i try to open a word document that i desperately need

  The name in the end tag of the element must match the element type in the start tag

Location: Part: word/document.xml, Line: 2, Column: 96760

I know how to "unzip" the docx files and get to the main document.xml file, but i know nothing about xml programming. Any suggestions? i got an xml editor and found that there are 6 mismatch errors, but i don't know how to fix them. I also don't know how to rezip al the files back into a docx format. I would love any help. Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2011-04-25T16:26:25+00:00

You're welcome Catherine.

Going forward if you or anyone else comes across this issue again, we have a FixIt solution created that should address this problem.  You can go to the following KB article and it should give you the details about how you can correct these documents.

http://support.microsoft.com/kb/2528942

Brandon

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  1. Anonymous
    2010-11-24T19:54:41+00:00

    Yes i did! But i don't know how to read xml..

    i'm completely lost. If you know Please help?

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  2. Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
    2010-11-24T19:52:11+00:00

    OK, so you are having the same problem as described earlier in this thread. Have you tried the fixes suggested?


    Stefan Blom, Microsoft Word MVP

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  3. Anonymous
    2010-11-24T19:41:07+00:00

    Hey guys!

    I have an issue with my word document too and it's getting me quite disturbed.

    Would appreciate any help!!

    http://www.mediafire.com/?62b49rd70hjq2dl

    -rachel

    The error is

    "The name in the end tag of the element must match the element type in the start tag."

    Location: Part: /word/document.xml, Line: 2, Column: 287347

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  4. Anonymous
    2010-11-24T19:40:44+00:00

    Please be more specific about the symptoms. What issues are you seeing?


    Stefan Blom, Microsoft Word MVP

    Sorry abt tt.

    The error is

    "The name in the end tag of the element must match the element type in the start tag."

    Location: Part: /word/document.xml, Line: 2, Column: 287347

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